Customer Support Rep

Remote based position out of the UK

At TeamUp ), we help fitness businesses run smoother so they can focus on what matters most - their members. From CrossFit gyms and yoga studios to martial arts schools and personal trainers, thousands of businesses trust TeamUp to handle their payments, scheduling, member management, and much more.

Now, we're looking for a Customer Support Representative who's as passionate about helping people as we are. Someone who thrives on problem-solving, enjoys connecting with others, and gets real satisfaction from helping small business owners succeed.

This isn't your typical support role - the landscape is changing fast with AI, and we're embracing it. With AI handling more routine inquiries, we're looking for someone who is proactive, success-focused, and genuinely cares about helping each business make the most of our platform.

What You'll Be Doing

You'll be one of several teammates helping build TeamUp's reputation by delivering truly exceptional support.

Here's what your days will look like:

• Chat, email, video, and call with customers to solve challenges and celebrate wins

• Guide customers through TeamUp's features - from setup to advanced use to best practices

• Share product updates and new features

• Build strong relationships with our customers, spending time understanding their business goals and spotting customer needs to connect them with solutions that help their business grow

• Champion our customers internally - sharing feedback, feature ideas, and insights

• Review AI support responses and help refine our help content

• Collaborate with your teammates to keep raising the bar for customer happiness

Who You Are:

• A natural communicator who's confident writing and speaking in English

• Tech-savvy and curious about how software works

• Empathetic and calm under pressure - you know how to turn tough situations around

• Organized, reliable, and able to manage your own time well

• A team player who celebrates wins and helps others succeed

• Comfortable giving and receiving constructive feedback

• Motivated to go the extra mile to create an amazing customer experience

• Experienced working remotely and collaborating across time zones

Experience:

You've spent at least 3 years in a SaaS based customer support or customer success role

Your Schedule:

• Monday–Friday, 8am-4:30pm UK

• Weekend cover on rotation with the team

Bonus Points if you have worked with (or in) fitness businesses

Why You'll Love It Here:

You'll join a friendly and passionate, mission-driven team that believes in supporting both our customers and each other. We're remote-first, growth-minded, and always looking for ways to do things better, together.

Salary:

The salary range for this role is £32,000-£34,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

Why Work For Us:

We're a small team doing very big things — your work will make a huge impact and your voice WILL be heard

We may not all be in the same location, but you wouldn't know it. We are a small, growing company and our team deeply cares about the success of our customers and each other We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp.

Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don't always share a physical office, we work together closely through remote collaboration practices.

We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.

We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.

We Offer:

• A great team atmosphere to help you achieve your best work.
• Full support and training from our team to help you succeed.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.