Leasehold Assistant

2 weeks ago

Sheffield, Sheffield, United Kingdom South Yorkshire Housing Association Full time £26,176 - £28,744 per year

Sheffield, S1 4EB

£26,176 per annum

Permanent, Full Time (37 hours per week)

We have an exciting opportunity for a Leasehold Assistant (Resales) to join our team based in our Rockingham Street (Sheffield City Centre) office. We are looking for a self-motivated individual who will help us to develop and influence our property sales services to our customers.

At SYHA we support a hybrid working approach and this role will involve a mix of home working and working from the office.

For our perfect candidate we are offering a varied & interesting role, working in a caring and friendly team, with a great package of benefits.

Job Description

  • Salary:
    £26,176 - £27,844 per annum
  • Employment Type: Permanent Position
  • Contract

Hours:
37 hours per week
- Generous holiday entitlement
- Car allowance: No
- Benefits which include an excellent flexible working scheme, hybrid working, family friendly benefits, wellbeing scheme, discounts scheme.
- Access to a wide range of programs to train and develop you
- Pension contribution

More about the role:

Reporting to the Leasehold & Service Charge Team Leader, you will lead the delivery of a professional, effective, and customer-focused staircasing and resales service for all shared ownership homeowners. You will ensure that all applications are managed in line with legal, contractual, and regulatory requirements, as well as industry best practice.

The successful person will:

  • Oversee the full lifecycle of staircasing and resale transactions, ensuring timely progression in accordance with lease provisions.
  • Provide clear, empathetic, and expert support to shared owners throughout the process, helping them navigate legal and financial steps with confidence.
  • Ensure all documentation, valuations, and communications meet legal and regulatory standards.
  • Liaise with solicitors, valuers, internal teams, and external partners to facilitate smooth and efficient transactions. Tackling such matters in a timely, sensitive, and effective manner.
  • Identify opportunities to streamline procedures and enhance the customer experience.
  • Develop and maintain an up-to-date knowledge base around resales processes. Attending training and external conference as and when requested.

Who you are:

  • Have a knowledge of the social housing environment, leasehold tenure and legislation and are keen to learn and develop this knowledge.
  • Have a knowledge of property sales and conveyancing
  • Experienced in managing your personal workload to meet targets and deadlines
  • Experience of delivering a high-quality customer focussed service
  • Can analyse and manipulate complex information and produce clear and concise written information and other communications when required
  • Can read, interpret, explain, and present key legal information to customers
  • Can fully utilise standard Microsoft Office products and have a working knowledge of other management systems

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire.

So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

Closing Date: Wednesday, 5th November 2025

Interview Date: TBC

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