Business Support Clerk

Contract Type: Permanent

Salary: Grade C. SCP 5 £25,583 - SCP 6 £25,989

Hours Per Week: 36 hours

Base Location: Tameside Housing Advice, Old Street, Ashton-Under-Lyne, OL6 7RL

Assessment Date: To be arranged

The Role

This role will work within the temporary accommodation team in supporting households placed into emergency accommodation to find alternative accommodation.

You will be providing administrative support to a number of households providing a holistic and wrap around support model to ensure a timely move on into sustainable accommodation is in place.

You will be ensuring all relevant paperwork is completed with households in emergency accommodation including applications to housing providers, completing tasks from Personalised Housing Plans and ensuring benefit maximisation is in place.

You will be expected to work in a hybrid way including carrying out visits to temporary accommodation locations and partner agencies in order to support in the completion of paperwork.

You will also be expected to support the team in the prevention of homelessness wherever possible, chasing documents and ensuring paperwork is competed along with providing the first point of contact within the reception area of the team.

You will be part of a very busy and fast paced service providing the statutory homelessness function.

About You

You will have:

Experience of working with households with complex difficulties

Worked in a Housing or support related field of work previously.

Excellent IT skills and the ability to work on your own as well as part of a team.

Be able to work on your own initiative to find solutions

Excellent interpersonal skills: able to build relationships with people at all levels, manage and resolve conflicts, influence others and challenge unacceptable practice.

Ability to show compassion to others in extreme and difficult situations.

Knowledge of the benefit system including housing benefits and universal credit

Excellent written and verbal communication skills and the ability to present information coherently and concisely to different audiences.

Understanding of the council's statutory duties and powers and procedural rules with the ability to advise others on their meaning.

Excellent understanding and management of customer expectation including where customers have additional support or other needs.

Excellent verbal communication skills and the ability to present information to different audiences.

To meet Tameside Council's standard of attendance.

A willingness to be flexible in a changing environment.

About Us

Come shape the future of Tameside with us

Message from Julian Jackson, Director of Place at Tameside Council.

"Since joining Team Tameside in September 2022, I've been proud to work alongside a hardworking and passionate team that's making a real difference to our borough.

"Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it's keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

''We've already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it's not just about developments day to day it's about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that's driving real change, improving local services, and shaping the future of Tameside, we'd love to have you on board.

Come and be part of something great. Let's build the future of Tameside together''

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

For further information about this role please contact the recruiting manager on or