Technical Support

We are actively building diverse teams and welcome applications from everyone.
Role:
Technical Support - Network & Security
Location:
Birmingham - CV2
(SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type:
Permanent
Salary Package:
£38,000 - £45,000
plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours:
9.00 am – 5.30 pm Monday – Friday
Interview Process:
2-stage process
Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose
The Technical Support – Network & Security role is responsible for supporting a wide range of customers and networking technologies. Planning and assisting in designing and implementing internal projects ranging from major upgrades to full network health checks, as well as resolving BAU tickets.

Key Responsibilities

• Manage and assist the functional operation of technical environments.
• Performing Firewall Configuration, troubleshooting and Administration.
• Monitoring and maintaining switching infrastructure to agreed service levels.
• Managing incidents and problems appropriately within agreed service levels.
• Creating and performing authorised changes to customer environments, attending CABs where necessary.
• Completing software and hardware upgrades periodically.
• Ensure technical documentation is completed and updated to professional standards.
• Contribute to the continuous improvement programs of all technology platforms across the Data centre.
• Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades.
• Contributing to delivering team performance.
• Cover on call as part of a team rota.

Skills And Experience

• Cisco Certified Network Associate (CCNA) or working towards.
• Strong background with troubleshooting core network technologies in large scale / datacentre deployment.
• Minimum 1-3 years' experience providing support to enterprise level clients in a multivendor environment.
• Good working knowledge and experience with Cisco technologies: ASA's, Routers/Switches, Nexus Series Switches, Juniper, VSS, FirePower Management Centre/FirePower.
• Good working knowledge and experience with Fortigate technologies: Firewalls, FortiManag-er/Forti Analyser, Fortinet SDWAN.
• Good working knowledge and experience with F5 Load balancing, Meraki managed devices.
• Good working knowledge and experience with VPN technologies: SSL Remote Access VPN, IP-SEC Site-to-Site VPN.
• ITIL qualification or awareness of ITIL processes.
• Ability to work irregular hours, including evenings and weekends.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role and as per the requirements stipulated in the relevant customer contracts.

About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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