Technical Support Engineer

2 days ago

Birmingham, Birmingham, United Kingdom Hager UK Full time £40,000 - £60,000 per year

Why join the
Project Support Centre
department?
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

As part of the
Project Support Centre Team
, you will ensure that we provide a market leading field based
Technical Support Service
to both our Sales Teams and Customers for electrical installation system products and tools including software. When not working in the field, you will be expected to support the Technical department by assisting with phone-based inquiries.

As a
Technical Support Engineer - Field Based H/F/X
you will report to
Pre-Post-Sales Support - Team Leader
in the
Sales
department based in
Telford
for a
Permanent
contract.

What you will do?

  • Deliver on-site services, including equipment erection, testing, modifications, and rectification work
  • Provide nationwide telephone-based technical support, ensuring a high-quality customer experience when not deployed in the field
  • Assist sales teams and customers by supplying accurate technical specifications and guidance on product selection
  • Act as a technical expert during sales visits, providing support to the sales team and building trust with customers

What about you?

  • City & Guilds / HNC or other relevant Electrical experience
  • Experienced in working in a site environment
  • Relevant CSCS Card to enable working on our equipment at sites
  • Customer driven and great communication skills
  • Desire for personal learning & development

What we offer?

  • Personalized onboarding experience program designed to make your first days smooth
  • Opportunities to learn and grow through Hager Group's awarded Hi University.
  • Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

  • Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
  • You will be invited for a first interview with the hiring manager & the recruiter
  • A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us

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