Call Centre Team Lead

3 days ago


Nottingham, Nottingham, United Kingdom RL People Full time

Are you a natural leader who thrives in a fast-paced, people-focused environment?

Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences?

If so, this could be the perfect next step in your career.

As a
Call Centre Team Lead
, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors.

You'll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences.

This is a hands-on leadership role, ideal for someone who enjoys coaching, problem-solving, and leading from the front.

Key Responsibilities

  • Lead, motivate and manage an inbound sales team of around 20 colleagues
  • Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services
  • Monitor individual and team performance, providing regular coaching, feedback and support
  • Manage daily workloads, scheduling and resourcing to meet business demand
  • Support team members with queries, escalations and issue resolution
  • Foster a positive, high-energy team environment that encourages collaboration and accountability
  • Ensure compliance with company processes, quality standards and sales best practices

Skills & Experience Required

  • Proven experience managing or leading a call centre or contact centre team
  • Strong background in inbound sales environments with KPI-driven performance
  • High-energy, motivational leadership style with the ability to inspire others
  • A collaborative team player who leads by example
  • Confident in managing workloads, priorities and day-to-day operational challenges
  • Excellent communication, coaching and people-management skills
  • Comfortable working Monday to Sunday across varying shift patterns


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