Regional General Manager

Job Title:
 Regional General Manager - East Midlands & South Yorkshire

Reports To:
Senior Leadership Team

Regional Location:
East Midlands & South Yorkshire

Position Type:
 Permanent / Full time hours (40hrs per week), over 5 days. Includes Saturdays & early evenings.

Salary:
up to £37,440 Basic Salary with OTE to £45,000

Job Description

You will take ownership of one of a rapidly growing regional groups (this role is for our East Midlands & South Yorkshire group - Mansfield & Rotherham) of Gyms & support Nile Wilson Gymnastics with their future vision. You will have the ability to confidently lead and inspire both your colleagues and customers. A high level of Management experience is required, and you will be comfortable communicating with staff and customers. You will be supported within each gym by 'Heads of' roles as well as by the Operations Teams. Regionally you will work alongside Regional Head Coaches for Gymnastics specific support. You are responsible for First Aid, Health & Safety and Fire Safety for the site.

The Regional General Manager oversees Gymnastics Clubs within a designated region, ensuring high standards of operations, customer service, financial performance, and staff development. It is your role to implement company strategies, drive membership growth, and ensure compliance with health and safety regulations.

Positive, enthusiastic, credible and engaging, you will be a confident and exemplary experienced role model with a commitment to improve, develop & lead. For club development you will work closely with other Regional Managers and the Senior Leadership Team.

Why Work With Us?

Our vision is to run gymnastics clubs around the country that 'Change the Game', delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone's faces. We believe we can make the local gymnastics club a centre for a family's recreational time during any week.

As a business we are rapidly expanding, which not only offers fantastic opportunities to future gymnasts but also for those within the business to develop their roles. We are looking for ambitious, capable, resilient, and driven individuals who can help us realise our vision for our gym's.

Person Specification

As a Regional General Manager, your primary focus will be to lead each gym alongside the Regional Head Coaches in order to provide a fun, safe, interactive and inspiring learning environment for all participants of the gymnastics programme. You will have the ability to constantly evaluate the business regarding progress and improvements for participants and staff. You will be confident in considering and applying appropriate health & safety requirements (in line with British Gymnastics recommendations). You will aid to lead a high-quality team to ensure excellence in preparation and ensuring full occupancy for all available classes.

Role & Responsibilities

Operations & Performance Management:

• Oversee daily operations across regional gymnastics clubs, ensuring efficiency and consistency.
• Monitor KPIs, including membership retention, revenue, and customer satisfaction.
• Ensure clubs meet health, safety, and industry compliance standards.
• Ensure club compliance with British Gymnastics.
• Working alongside the Regional Head Coaches to organise club competitions
• Implement company policies, procedures, and best practices.
• Arrange and allocate work schedules and cover.

Financial & Business Development:

• Set and achieve financial targets, including revenue growth and cost control.
• Analyse financial reports and develop strategies to improve profitability.
• Drive membership sales, marketing initiatives, and customer engagement strategies.
• Identify opportunities for service improvements.

Leadership & Team Management:

• Working with our People team to support the operational onboarding of coaches and the training (non gymnastics) & mentoring of key staff.
• Conduct performance reviews and provide development plans for employees.
• Foster a positive work culture and high levels of staff engagement.
• Ensure effective communication between clubs and head office.
• Manage annual leave.
• Collate monthly timesheet information & expenses

Customer Experience & Service Quality:

• Maintain high standards of customer service and member satisfaction.
• Address customer feedback, complaints, and service improvement initiatives.
• Ensure clubs offer high-quality service.

Key Skills & Qualifications:

• Experience: 5+ years in a senior management role within the leisure, fitness, or hospitality industry (essential).
• Education: Bachelor's degree in business, Leisure Management, or a related field (preferred).
• Leadership: Strong ability to lead and inspire teams across multiple locations (essential).
• Financial Acumen: Experience managing budgets, financial reports, and business strategy (essential).
• Customer Focus: Commitment to delivering excellent customer experiences (essential).
• Communication: Excellent interpersonal and negotiation skills.
• Flexibility: Willingness to travel within the region as required (essential). Working on Saturdays (with a day off during the week) and evenings in line with the gym opening times (essential).
• Business Development: Experience of business development within the sport, leisure or hospitality sector (preferred).

Benefits

• Competitive salary + performance bonuses
• EAP Programme
• Free club membership
• Professional development opportunities
• Enhanced Annual Leave
• Company Events