Operations Assistant
2 weeks ago
First Choice Drainage Solutions is a family owned business operating in the drainage and plumbing sector. This is an excellent opportunity to join a close-knit team at our office based in Matching Green, Harlow. The right candidate can expect to progress in their career as the company expands.
We are looking for a proactive, self-motivated individual interested in working within our fast-paced office environment.
Previous experience of working on CRM systems and with engineers or involvement in trade-based organisation would be highly desirable; a willingness to learn is crucial.
Main responsibilities/Duties:
Supporting the Operations Manager to include;
- Screening and handling customer telephone calls, emails, enquiries and requests
- Booking in and prioritising engineers workloads/diary's
- Liaising with engineers on a daily basis – giving instructions to them on next jobs, chasing up on completed job sheets, organising parking etc.
- Raising and following up customer quotes
- Producing invoices based on work complete by the engineers and sending them to customers
- Assisting with administrative tasks as requested by the Operations Manager
Skills and Experience:
- Have good knowledge of excel
- Excellent numerical, computer and administration skills with a high level of attention to detail
- Proven ability to organise and prioritise a varied workload whilst maintaining deadlines is incredibly important
- A strong focus on customer services
- Pro-activity and the ability to work on your own initiative
- Able to communicate professionally with all levels of people with strong interpersonal skills
- Experience of working on CRM Systems would be beneficial but not essential
Benefits:
On the job training working closely with the Operations Manager
Career progression as the company expands
20 days Holiday a year + Bank Holidays
Pension scheme
Hours: Full time (08:00–17:00 )
Salary: £22,500 to £24,000.00 /year depending on experience.
Job Types: Full-time, Permanent
Pay: £22,500.00-£24,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
Work Location: In person
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