Interim Head of HR Operations

Alexander Lloyd is delighted to be exclusively partnering with a Sussex based organisation, on the recruitment of a Head of HR Operations - on an interim basis.

They are only looking to speak with immediately available candidates.

The Head of HR Operations will be a senior leader within the People function, responsible for shaping and delivering operational excellence across all core people processes through external and internal thought leadership.

Key Responsibilities:

• HR Operations, Shared Services and Travel delivery.
  Lead end-to-end HR service delivery across the employee lifecycle, including onboarding, contractual changes, absence management, offboarding, Payroll and the People Hub. Drive excellence in service performance, automation, simplification, and process scalability across high-volume HR functions.
• Systems, Data & ID Management.
  Own and evolve HRIS/People Systems (e.g. Oracle Fusion and iTravel) to meet evolving business needs, ensuring robust data governance, ID verification, and regulatory compliance. Collaborate cross-functionally to digitize workflows, improve reporting accuracy, and enhance user experience and analytics capabilities.
• Resourcing.
  Lead the enterprise-wide recruitment strategy, building inclusive hiring practices and strong pipelines through strategic sourcing, employer branding, and aligned workforce planning. Ensure a seamless experience for candidates and hiring managers.
• Governance, Compliance, Resilience & Risk.
  Ensure full compliance with employment legislation, data protection (GDPR), and internal policies. Lead risk mitigation efforts, conduct regular audits, and serve as a key stakeholder in emergency planning and business continuity strategies.
• Transformation, Projects & Continuous Improvement.
  Sponsor and deliver people transformation initiatives, including digitalisation, organisation design, and process optimisation. Apply agile and change management methodologies to embed change sustainably and align projects with broader business strategy.
• Leadership & Cross-Functional Partnership.
  A key member of PLT. Inspire and lead multidisciplinary teams, fostering a culture of accountability, development, and inclusion. Partner with senior leaders to align People Operations with strategic intent, acting as a trusted advisor and championing People Services in enterprise-wide forums.

Skills & Experience:

• Degree in HR or CIPD, or related relevant experience
• Proven track record in leading multi-disciplinary HR Operations or Shared Services at a senior level.
• Strong understanding of people systems, compliance frameworks, and service delivery models.
• Experience in leading large-scale transformation or change programs.
• Excellent people leadership, influencing, and relationship-building skills.
• Familiarity with agile working and digital HR technologies.
• Demonstrated expertise in using data-driven insights to and translate into strategic decisions.
• Experience in delivering recruitment processes.
• Exposure to unionised environments.

Contact Martin at Alexander Lloyd or email them at This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.