B2B Business Onboarding Energy Expert

 We are looking for a Business Onboarding Energy Expert to join our busy Business department working within the Onboarding Team. 

The role is to aid in the processing of customer sales and new signups, queries and back-office functions for Ecotricity's Business customers. This will include making sure customers successfully come on supply following objections and rejections. There is a requirement to ensure that new customers are set up and registered with Ecotricity as smoothly as possible and to provide a positive experience to joining Britain's Greenest Energy Company. 

The individual will work closely with the business sales team, service and strategic teams and our external stakeholders to ensure that the switches and accounts run as smoothly as possible.  

This role is very varied, challenging, rewarding, requires good communication both verbally and written, along with good organisational skills and attention to detail. 

At the heart of this business is a team of fantastic people - energetic and passionate about what we do, who work together to make things better and who are keen to 'shake things up a bit' by challenging what others see as "conventional wisdom".

 
This is a full-time permanent opportunity which offers the benefits of flexible hybrid working arrangements. Typically, this role will require you to work 2-3 days per week in our Office, based in Stroud (Gloucestershire) and the remaining days either from home, or the Office. 

What you will do:

• Deliver individual targets in line with the department's targets
• Work towards the monthly KPI's as set by the Team Leader.
• Taking supplies from contract agreed stage to fit to bill. This involves account set up, sending industry flows, monitoring objections and rejections, and communicating with customers on their switching process. Providing our customers with the best first impression of customer service after they have signed a contract.
• Communicate with the team to meet collective deadlines.
• Collaboration: Checking information and liaising with sales managers, account managers and other teams across the business to ensure timely delivery of new accounts to Ecotricity.
• Responsible for maintenance and reporting of cases.
• Taking deposits for business customers on request of the salesperson. 
• Supporting customers with their first account queries and signposting to the service and strategic teams where needed.
• Covering other 'Business Onboarding' roles in the event of holidays and absence. 
• Ensure sales leakage is kept to a minimum by completing post sales checks and completing objections and rejections.
• Ensuring supplies are switching to Ecotricity within their agreed contract start date. 
• Working on supply termination notices, losses and objections to switching away from Ecotricity.
• Fixing any account issues and exceptions within the B2B space. 
• Test new versions of our billing system when upgrades are available.
• Adapt and support your colleagues with time-sensitive deadlines.
• Various standards and ad-hoc reporting.

About You

Knowledge required:

• Basic understanding of energy industry is preferred.
• Strong skill level in Excel, PowerPoint, Junifer or similar CRM.
• Good computer literacy including Microsoft Office Packages. 

What you bring...

The ideal candidate will bring strong analytical and numerical capability, excellent communication and interpersonal skills, solid time-management and organisational strengths, and the ability to manage multiple deadlines under pressure with a high level of attention to detail. They should also be confident using Microsoft Office and CRM systems, skilled at building effective internal and external relationships, self-driven and results-focused, with knowledge of the utilities sector considered desirable but not essential.

About Us

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. 

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. 

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

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