Hotel Manager

2 days ago

Reading RG QN, United Kingdom Best Western Reading, Calcot Full time £40,000 - £45,000 per year

We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all guests receive exceptional service. This role requires a proactive approach to managing staff, maintaining high standards of guest services, and ensuring the smooth running of hotel operations.

Responsibilities

  • Lead and manage hotel staff, providing guidance and support to ensure excellent guest services.
  • Oversee daily hotel operations, including front desk management, housekeeping, maintenance, and guest incidents
  • Develop and implement policies and procedures to enhance operational efficiency.
  • Monitor guest satisfaction levels and address any concerns or complaints promptly.
  • Manage budgets and financial reports, ensuring profitability while maintaining quality standards.
  • Foster a welcoming environment by promoting a culture of hospitality among all team members.
  • Ensure compliance with health and safety regulations as well as hotel policies.

Experience

  • Proven experience in hotel management or a similar role within the hospitality industry.
  • Supervising experience is essential, with the ability to lead a diverse team effectively.
  • Strong background in guest services, demonstrating an understanding of customer needs and expectations.
  • Experience in human resources functions is advantageous for managing staff relations.
  • A solid understanding of hospitality trends and best practices is preferred. If you are passionate about delivering outstanding service and have the experience necessary to thrive in this role, we encourage you to apply for the position of Hotel Manager.
  • Systems Knowledge Opera, Hot soft

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

  • Discounted or free food
  • Employee discount
  • On-site parking

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Hotel Management: 2 years (required)

Work Location: In person

Reference ID: GM-01

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