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Policy Administrator

2 weeks ago

Liverpool L, United Kingdom Raewyn Consultancy Full time £24,740 - £25,700 per year

Salary: £24,740 (increasing to £25,700 after 12 months)

Hours: Monday to Friday, 35.75 hours per week (between 8:45am – 5:00pm)

Benefits:

  • 25 days annual leave plus bank holidays (increasing with length of service)
  • Excellent pension scheme
  • Comprehensive wellbeing package
  • Hybrid working model (see below for details)

Following sustained business growth, we are recruiting for an experienced Policy Administrator to join a well-established and award-winning organisation based in Liverpool City Centre.

This is a fantastic opportunity to join a leading UK provider in their sector. Renowned for their commitment to service excellence, the company is rated 'Excellent' on Trustpilot and holds a five-star status from their community.

Role Overview

Working full-time, Monday to Friday hours per week, 8:45am–5:00pm), you'll receive a starting salary of £24,740, rising to £25,700 after one year of service.

Hybrid Working Schedule (Post-Training):

  • First 2 months: Fully office-based (Liverpool City Centre)
  • After 2 months: 1 day per week remote
  • After 4 months: 2 days per week remote
  • After 6 months: 3 days per week remote

Please note: A successful DBS check is required for this role.

Key Responsibilities

  • Update existing accounts, import new policies, and process leavers/amendments using in-house systems
  • Liaise with company representatives and brokers to resolve queries
  • Respond to inbound emails and calls regarding membership data; process updates accurately
  • Complete bulk uploads and terminations for account changes
  • Distribute and process payroll deduction and Direct Debit forms
  • Action policy downgrades as directed by the finance team
  • Generate reports and maintain accurate spreadsheets
  • Support other tasks as directed by the Policy Management or Corporate Accounts Team Leader

What We're Looking For

  • Strong working knowledge of Microsoft Excel
  • Excellent written and verbal communication skills
  • Proven experience in resolving customer or client queries to a high standard
  • Highly organised with good attention to detail

Desirable Backgrounds:

  • Policy/Data Administration
  • Finance, Insurance, Medical, NHS or Employee Benefits sectors

How to Apply

If you're an experienced and detail-oriented Policy Administrator looking for a stable, rewarding career, we'd love to hear from you. Please submit your CV for consideration.

We aim to respond to successful applicants within 3 working days. If you haven't heard from us within that timeframe, unfortunately your application has not been successful. Thank you for your interest.

Job Types: Full-time, Permanent

Pay: £13.31 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Private medical insurance
  • Sick pay
  • Store discount
  • Transport links
  • Work from home

Experience:

  • Financial services: 2 years (preferred)
  • Administrative: 2 years (required)

Work Location: Hybrid remote in Liverpool L2