Reservation Agent

1 week ago

Grosvenor Pl London SWX UK, United Kingdom London Full time

Reservations
Agent ***Award winning hotel collection***

Incredible
benefits

We are
currently seeking a confident and service-oriented Reservations Agent to
join our prestigious five-star team. This full-time position is perfect for
someone with exceptional communication skills, a keen eye for detail, and a
genuine passion for delivering outstanding guest service. As the first point of
contact for our guests, you will play a vital role in creating a lasting first
impression while assisting with room bookings across our nine luxury properties
located in London, Dorset, and Edinburgh.  

Location: London, Victoria 

Employment
type: Full-time 

Working
pattern: 40
Hours per week - Our office is open 7 days a week from 8am – 9pm. Team
members work 5 days per week on a rotational basis, which will include weekends
and Bank Holidays.

Salary: £26,310 annually + uncapped
commission once probation has passed 

Red
Carnation Hotel Collection is a family-owned hotelier business with 18 stunning
properties all over the world.

We are proud to be AA's Hotel Group of the Year We have won numerous
awards such as Best Employer and Sustainable Business at The
Cateys. We are proud in our commitment to developing our own and were honoured
to have won for the third time a Princess Royal Training Award (2017, 2020,
2023) by HRH The Princess Royal and City & Guilds and proud to be the first
privately owned company retaining its Platinum Investors in People accolade
globally. To further enhance our standing we have won Top Employer for
the United Kingdom which certified our excellent in employee conditions.  

Key
Responsibilities as a Reservations Agent:

Answer
incoming calls and assist with reservation requests, confirmations,
cancellations, and general questions.Understand
hotel promotions, pricing, and sales strategies to ensure we exceed our
guests' expectations and achieve targets.Respond
to email requests with enquires about the hotel in a professional manner.Recommend
food and beverage outlets when guests are bookingUpdate
all reservations made in our booking system working with Opera Cloud.To
participate with test calls which take place monthly (incentivised when
achieving over 95%)Sell,
process, enter and confirm room reservations.Handle
guest concerns and feedback to help convert room reservations at each of
our hotels.Reservation
check reports, ensuring to double check any bookings made by yourself.

What are we looking for?

Previous
experience in a reservation, call centre, or front desk role within a
hotel or hospitality environmentExceptional
communication skills and telephone mannerA
warm, confident, and guest-focused attitudeHigh
level of accuracy and attention to detailProficient
in Microsoft Office and hotel reservation systems (e.g. Opera, SynXis, or
similar)Ability
to multitask and prioritise in a fast-paced settingA team
player who takes initiative and remains calm under pressure

What's in
it for you?

Holiday
allowance starting at 20 days and increasing with length of service up to
days + 8 bank holidaysProfessional,
award-winning learning and development opportunities from day oneFantastic
recommend a friend and family bonus scheme worth up to £600Enhanced
paid maternity leave & paternity leave50%
off on food and 25% off on beverages in any Red Carnation Hotels F&B
outletsDiscounted
accommodation rates at Red Carnation Hotels worldwideTwo
paid volunteering days each year, because we care about our communityAccess
to immediate Employee Assistance Programme, because we care about our
employeesGlobal
Employee Appreciation Party, where we get to celebrate our incredible
teams

Red
Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and
are committed to creating an inclusive environment for all employees.

We
electronically scan and store a copy of your passport/visa and/or ID card to
gain a clear indication of the authenticity of the document and establish the
'Right to Work' in the UK.

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