Front of House Manager

At urbanbubble, we're all about creating vibrant, safe, and welcoming communities where people love to live. We're on the lookout for a Front of House Manager who's passionate about people, service, and making every resident feel at home, to join us at our brand new residential site in London - Bale & Anchor.

As Front of House Manager, you'll be the heartbeat of our building - the friendly face residents and visitors meet, and the person keeping everything running smoothly behind the scenes. From managing parcels and keys, to coordinating maintenance, safety checks, and supporting community events - no two days are the same. You'll make sure our residents feel safe, cared for, and truly part of the community.

What do we offer?

• A basic annual salary of up to £39,600, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

• Be the go-to person for residents, visitors, and contractors - always being approachable, professional, and friendly
• Manage parcels, keys, and car parking efficiently, keeping everything organised and secure
• Carry out safety checks and monitor CCTV to keep our communities safe
• Log and resolve resident enquiries, maintenance requests, and complaints promptly
• Support and mentor junior team members, shaping a culture of great service
• Help set up and improve front of house processes, standards, and ways of working
• Assist with community events, inspections, and viewings to make every space welcoming
• Support with delivering accurate and high-quality reporting by deadlines. Ensure Property Management Agreement KPIs are achieved and provide sound operational recommendations in a timely manner.
• Update online property listings on the marketing portals, manage and create social media content and scheduling, support with marketing campaigns. Conduct viewings and manage any walk in viewings or enquires, complete viewing feedback and submit applications.
• Commercial awareness, plan and execute marketing strategies to drive performance KPI's. Support with data reporting and analysis, including local market insights.
• Oversee mid-term inspections, the move in and move out process, ensuring (Standard Operating Procedures) SOPs are followed while providing a great resident experience. Oversee apartment inventories, utility meter reads, 3rd party billing accounts management if applicable and deposit returns are done with SLA's.
• Assist with the organisation and planning of Resident events. Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces.

What are we looking for?

• Previous experience in residential property, hotels, leisure, or community management.
• You thrive on delivering outstanding customer service and can handle tricky situations with calm and confidence
• You're organised, proactive, and can balance multiple tasks without breaking a sweat
• Strong communicator with a keen eye for detail -whether it's a smile, a handover note, or a maintenance log
• Tech-savvy enough to use Microsoft Office and property/booking systems confidently
• Basic knowledge of Health & Safety and building systems
• Experience managing or mentoring team members is a plus

urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

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