Customer Service Advisor

1 week ago

Basingstoke, Hampshire, United Kingdom Unum Full time £25,000 - £35,000 per year

Job Posting End Date: October 21

Who are we?

We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role

What will you be doing?

Position: Customer Service Advisor

Location: Basingstoke with hybrid working

What will you bring?

Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.

To ensure success in this role you will need to:

  • Be proactive, curious and a confident communicator
  • Have a willingness to learn
  • Speak to sales teams, brokers, clients, claimants, or medical providers
  • Have good attention to detail and work in a varied and fast-paced environment
  • Provide accurate policy, quote or renewal information
  • Work autonomously, as well as collaboratively in a team
  • Be able to use IT internal systems on a day-day basis with strong administration skills

The successful Customer Service Advisors can expect:

  • Full training
  • Generous Bonus
  • DC Pension scheme
  • Life, medical and income Insurance
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
  • Monday - Friday (no weekends)
  • Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.

From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.

LI-AM1
LI-hybrid

Why join us?

At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

Company:

Unum UK

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