Customer Service Advisor

2 weeks ago

Basingstoke, Hampshire, United Kingdom Unum UK Full time £30,000 per year

Job Posting End Date: October 21

Who are we?
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.

The role
What will you be doing?
Customer Service Advisor

Basingstoke

Hybrid - 3 days per week in office

Salary: £25,000

What will you bring?
Our Unum UK Dental Insurance team are looking for Customer Service Advisors to deliver an exceptional service to our customers. You will be responsible for providing a strong call handling experience with excellent verbal and written communication.

To ensure success in this role you will need to:

  • Be proactive, curious and a confident communicator
  • Have a willingness to learn
  • Speak to sales teams, brokers, clients, claimants, or medical providers
  • Have good attention to detail and work in a varied and fast-paced environment
  • Provide accurate policy, quote or renewal information
  • Work autonomously, as well as collaboratively in a team
  • Be able to use IT internal systems on a day-day basis with strong administration skills

The Successful Customer Service Advisors Can Expect

  • Full training
  • Generous Bonus
  • DC Pension scheme
  • Life, medical and income Insurance
  • Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
  • 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
  • Monday - Friday (no weekends)
  • Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 3 days per week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance/financial services.

From our experience, this position is commutable from Farnborough, down to Guildford, Winchester or across Andover.

Why join us?
At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to

Company
Unum UK

  • Customer Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Kingfisher Full time £22,000 - £33,000 per year

    OverviewCustomer AdvisorPart Time - 15 or 20 hours per week Permanent Contract - Start Date 1st Feb 2026 Shifts available Monday - Sunday, 7am - 10pm (Full flexibility needed)UK Notional hourly rate £13.25 per hour (Inclusive of an £0.54 per hour, store specific location allowance)B&Q BasingstokeWe believe anyone can improve their home to make life...

  • Service Advisor Jaguar Land Rover Basingstoke

    1 week ago

    Basingstoke, Hampshire, United Kingdom Harwoods Group Full time £30,000 - £40,000 per year

    JOB PURPOSESalary Basic: £30,000 - £31,500 + Bonus £9,000Hours: Mon - Fri 9am - 6om Saturday on a rota 1/4The role of the Service Advisor is to:Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and...

  • Customer Experience Advisor

    1 week ago

    Basingstoke, Hampshire, United Kingdom Santander Full time £24,000 - £42,000 per year

    Customer Experience Advisor | S1 | Retail Banking | Basingstoke BranchCountry: United KingdomIT STARTS HERESantander ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the...

  • Sales Advisor

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Procook Ltd Full time £12,000 per year

    Join ProCook as a Sales Advisor – Ignite Your Passion for KitchenwareAre you a cooking enthusiast with a knack for customer service? ProCook is looking for a motivated Sales Advisor to join our dynamic team. You will play a vital role in enhancing our customers' shopping experience by providing them with expert advice on our extensive range of...

  • Veterinary Technical Advisor

    5 days ago

    Basingstoke, Hampshire, United Kingdom Proclinical Staffing Full time £40,000 - £80,000 per year

    Veterinary Technical AdvisorPosition Summary: The Veterinary Technical Advisor is a key member of the Veterinary Technical Services Team, responsible for providing first-line support for product-related technical inquiries from veterinary professionals, farmers, and pet owners. This role involves managing pharmacovigilance cases, supporting internal teams,...

  • Customer Assistant

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Marks and Spencer Full time £22,000 - £28,000 per year

    Sales Advisor,SummarySales AdvisorAll the detailsWorking PatternSunday 10:00-18:00Join our team at M&S as a Visual Merchandiser in our Clothing & Home section, where you'll become a champion of our stylish products, and influencer of the latest trends. We're seeking passionate individuals who take pride in their eye for fashion and want to delight our...

  • Customer Service Coordinator

    1 week ago

    Basingstoke, Hampshire, United Kingdom Miller Homes Ltd Full time £25,000 - £40,000 per year

    Customer Services CoordinatorBasingstoke, RG24 8QBCompetitive salary + attractive benefitsAt Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people....

  • Customer Service Representative

    1 week ago

    Basingstoke, Hampshire, United Kingdom Diligenta Full time £20,000 - £40,000 per year

    Salary: From £24,941-£24,941 per yearCustomer Service RepresentativeSalary: From £24,941Monday-Friday, 8:30am - 6pmBasingstoke What does the Customer Service Representative role involve? You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans....

  • Customer Services Coordinator

    2 days ago

    Basingstoke, Hampshire, United Kingdom Macmillan Distribution Full time

    Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.Positions Overview:We have 2 positions: 1 is...

  • Customer Services Coordinator

    5 days ago

    Basingstoke, Hampshire, United Kingdom Macmillan Full time £25,000 - £45,000 per year

    Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Customer Service Coordinator at our Chineham offices in Basingstoke.Positions Overview:We have 2 positions:  1...