Customer Service Coordinator

1 week ago

Basingstoke, Hampshire, United Kingdom Miller Homes Ltd Full time £25,000 - £40,000 per year

Customer Services Coordinator

Basingstoke, RG24 8QB

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our team in the Southern region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

  • To ensure accurate and speedy data input into the customer service operating system where necessary
  • Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
  • Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
  • To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

REQUIREMENTS:

  • Experience in a similar role, ideally within the Construction / Property industry
  • Ability to provide exceptional levels of customer service
  • Computer literate (especially Word & Excel) with good administrative skills essential
  • Ability to communicate effectively and successfully both written and electronically

WHAT WE OFFER:

  • Competitive basic salary
  • 26 days annual leave + public holidays + your birthday off
  • Opportunity to earn 10% bonus
  • Company contribute 6.5% towards pension, plus other benefits

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