Events Coordinator- Part time Warrington

6 days ago

Warrington, Warrington, United Kingdom TeamSport Indoor Karting Full time £12,000 - £22,222 per year

Location:

TeamSport Sales Office, Unit 2 Bank Quay Trading Estate, Slutchers Lane, Warrington, Cheshire, WA1 1PJ

Salary:

Up to £22,222 Per Annum

Employment type:

Part Time

Salary additions:

HO Benefits

Our Warrington Sales Office is located within our TeamSport Warrington Venue, so close to the action that you can see the races unfold TeamSport Warrington is located just a stone's throw from the River Mersey, and sits only a short walk from Warrington Bank Quay station on the West Coast Main Line.

Mission Statement:

At TeamSport Indoor Karting, our mission is to create safe, unique, and exciting experiences for everyone. We are committed to becoming a leading international leisure brand, offering 66 awesome experiences by the end of 2026. At TeamSport we regard values such as Honesty, Integrity, and Respect as 'The Basics'. In our view they are expected behaviours, inherent in everyone and are not unique to any business.

The following five values, however, are the magic that makes TeamSport a great business.

At TeamSport We:

1 Put the customer on pole
2 Are one crew
3 Stand up and stand out
4 Have a big emphasis on small details
5 Are fuelled by fun

Main Responsibilities:

As a Customer Service Representative in our busy call centre, you will be the first point of contact for our customers, delivering exceptional service and ensuring a seamless experience from start to finish. This dynamic role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Duties:

  • Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
  • Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.
  • Make proactive outbound calls to quickly resolve customer enquiries or issues (no cold calling involved).
  • Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
  • Collaborate with our track teams to ensure smooth event operations and effective diary management.
  • Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.

Skills, Qualifications, and Experience:

  • Previous experience in customer service or call centre role is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Sales experience and the ability to identify upselling opportunities.
  • Self-motivated, positive attitude, and a team player.
  • Flexibility to work weekends as part of the regular schedule.

Why join TeamSport

  • Competitive salary and benefits package.
  • Opportunities for career growth and development within a rapidly expanding company.
  • Be part of a passionate team dedicated to providing an unforgettable go-karting experience to customers of all ages.
  • Employee discounts on go-karting sessions and other company offerings.

Hours

Due to the nature of our business we are open all year round except Christmas day.

Contract: 35 hours per week

Shift Pattern:

  • Sunday: 09:00 - 17:30
  • Monday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30

Recruitment process

If you are shortlisted for the role, you will be contacted by email to select a time to have a phone call with a member of the Recruitment Team. If you are selected, you will be invited in for an interview, where you can find out more about TeamSport, hear more about the role and what it's like to work for us.

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