Account Coordinator

Account Co-ordinator

Bruntingthorpe

40 hours per week (Monday – Friday)

£27,711

Accelerate your career with a company that leads the way

Manheim Vehicle Services, part of the Cox Automotive Group, is a fast-paced, innovative business dedicated to delivering outstanding support for our customers. We handle every stage of the vehicle lifecycle - from de-fleet programs and multiple remarketing channels to complete vehicle preparation, taking cars from wholesale condition to retail-ready.

We pride ourselves on being agile, responsive, and committed to quality. Our team carries out detailed cosmetic inspections, manages authorisations and ensures every vehicle meets strict contractual and customer-specific standards before hitting the market. Our goal is simple - get vehicles sale-ready and get it right every time.

Our Customer Hub is at the heart of our service excellence. We ensure every Cox Automotive customer receives top-tier support across our full range of products and services. This includes meeting contractual commitments, achieving KPIs, and managing day-to-day operations with precision and care - all whilst delivering exceptional results.

Why Join Us & What's In It For You?

As a Cox Automotive team member, you'll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there's even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge

• One paid Charity Day to give back and support a cause that matters to you

• Opportunities for career progression across the Cox Automotive network

• Competitive pension scheme

About The Role

As an Account Coordinator, you'll be the first point of contact for customers - helping them with queries, supporting our operations team and making sure every interaction is smooth, professional and positive.

What You'll Be Doing

• Answering inbound and outbound calls with a friendly, helpful attitude
• Responding to customer emails and queries professionally and efficiently
• Accurately entering and managing customer and vehicle data
• Ensuring all documentation is compliant and up-to-date
• Supporting new customer onboarding for a seamless experience
• Working closely with Sales, Operation, and other internal teams
• Identifying and escalating any issues that need resolution
• Maintaining high standards of customer care at all times

What We're Looking For

• A confident communicator – both written and verbal
• Detail-oriented with great accuracy and organisation
• Positive, willing to learn and ready to take on new challenges
• Comfortable using Microsoft Office tools (Word, Excel, Outlook)
• Interested in building a career, not just a job
• Flexible and able to adapt to a fast-paced environment

We're Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?

Apply now and drive your career forward with one of the automotive industry's most trusted names.

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world's largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers' core needs across vehicle

solutions, mobility, remarketing, funding, and retail.