Technical Field Services Engineer

5 days ago

Leeds, Leeds, United Kingdom YourCode Full time £480,000 per year

Field Services Engineer – Managed IT Services

Leeds (Field-Based, with travel across client sites)
Up to £40,000 DOE + Benefits
Full-Time | Permanent

About the Role

Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands-on role delivering high-quality, on-site technical support across a variety of client environments.

You'll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery.

If you're an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit.

Key Responsibilities

  • Provide on-site and remote support for desktops, servers, networking equipment, and cloud environments.

  • Carry out hardware and software installations, upgrades, and configurations to meet client needs.

  • Diagnose and resolve technical incidents and service requests escalated from the service desk.

  • Maintain accurate records of service activities, assets, and technical documentation.

  • Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.

  • Conduct regular system health checks and preventative maintenance.

  • Support the onboarding of new clients and assist in infrastructure transition projects.

  • Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.

Skills & Experience

  • Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.

  • Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.

  • Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).

  • Excellent troubleshooting skills across hardware, software, and network infrastructure.

  • Confident communicator with strong customer service skills.

  • Self-motivated, organised, and capable of managing multiple client engagements.

  • Full UK driving licence and willingness to travel regularly.

Desirable Qualifications

  • Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.

  • Experience using remote monitoring and management (RMM) tools.

  • Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).

Additional Details

  • Field-based role requiring regular travel to client sites.

  • Occasional out-of-hours work may be required for project deployments or urgent issues.

  • Exposure to varied working environments, from corporate offices to industrial sites.

If you're a technically capable and customer-focused engineer looking to work with a progressive managed services business, we'd love to hear from you.

Apply now or get in touch to discuss this opportunity in more detail.

 

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