Bureau Team Manager

We are Optimised, a team of over 160 people driven by passion to create a positive impact and make a real difference in the world

With offices across the UK and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the worlds transition to net zero and beyond.

We recognise that the climate emergency is the greatest challenge of our generation, and we are driven both personally and professionally to be a force for positive change.

We deliver a range of integrated energy and sustainability solutions spanning Carbon Impact, Utility Management and Building Optimisation that help our clients achieve their decarbonisation goals whilst delivering significant returns on investment.

As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do.

At Optimised, we know that our people are our greatest asset. That's why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. We're always looking for individuals who share our values and are passionate about making a positive impact.

As we continue to grow, we need more dedicated people to join our mission. If you are driven by purpose and ready to contribute to a better future, we would love to hear from you

About the role

We are seeking a capable and confident Team Manager to lead our Bureau and Invoice Validation services, supporting clients across a wide range of sectors.

Within our Utility Management Division, the Bureau team delivers essential outsourced functions that help clients maintain financial control and achieve ongoing savings.

Reporting to the Head of Bureau, this role is responsible for managing a team of Bureau Analysts and overseeing the full process - from invoice validation and payment batches to query resolution, enterprise reporting packs, and budget development. The Bureau Manager will bring a passion for developing people, refining processes and workflows, and driving large-scale engagements to ensure our clients receive a professional, efficient and high-quality service.

We understand that candidates have varying experiences, and it is unlikely that all aspects of the role description will be an exact match. Please do not be deterred if that is the case – we would still welcome your application if you are passionate about our vision and have relevant experience.

• Strong attention to detail skills
• Strong analytical skills
• Exceptional communication and interpersonal skills with the ability to build strong relationships both digitally and in person
• High IT literacy skills
• Purpose driven mindset
• An open and approachable manner, backed up by high moral and ethical standards
• Passion for social or environmental issues
• Proactive attitude that brings drive, energy and passion to the role
• The ability to work in a fast-paced environment and be a strong team player
• Strong resilience and positivity particularly in challenging situations
• Accountability to yourself and others
• Eligibility to work in the UK

• Full UK drivers' licence/willingness to travel occasionally to our other offices.

• Oversee the delivery of all client engagements assigned to the Bureau team

• Monitor client deliverables on a day-to-day basis, ensuring all timelines are achieved
• Serve as client facing main point of contact where senior delivery expertise is required, presenting to internal and external stakeholders as required
• Working alongside Account Managers to ensure high levels of service delivery to all clients
• Implement and continuously improve processes for standardising service delivery from mobilisation through the full client journey with Optimised
• Ensure that queries are responded to efficiently and within our client service SLAs
• Oversee controls around scope creep and risk management (including particularly batch issuing, management of debt/disconnection threats, and general data health)
• Oversight of quality assurance standards, robust processes and systems within your team
• Provide technical guidance to the team and clients in relation to industry knowledge, spanning all commodity and non-commodity charges across electricity, gas and water.
• Take the lead, along with Procurement and the Head of Bureau, in managing supplier relationships to enable efficient query resolution
• Oversee key bureau process including Change of Tenancies, Disconnections, Meter Readings, Debt Notices.
• Oversee the Bureau budgeting and reporting suite, being the first port of call for internal and external queries.
• Analyse resource needs based on client engagement requirements and develop resource plans
• Manage and support recruitment, on-boarding, career planning, training and developing your team, including mentoring new and less experienced members
• Lead, develop and manage the people within your team, including probation reviews, 1:1s, appraisals and underperformance in line with company expectations and through early intervention, ensuring you seek and give feedback on what works and what does not and realignment

As well as our values led and inclusive culture, we also have a great benefits package:

• Starting salary of over £42,000 guaranteed, with exact placement dependent on skills and experience.
• 25 days annual leave increasing to 28 days with length of service (+ bank holidays)
• Option to buy / sell up to 3 days holiday each year
• Contributory pension scheme (5% Matched)
• Life insurance
• Private medical insurance
• Enhanced family leave policies
• Award-winning employee assistance helpline and online GP service
• Cycle to work and EV car scheme
• Annual railcard
• Annual flu jab and eye test
• A professional development and sustainability allowance
• 2 x sustainable holiday travel days
• 1 day off paid each year to volunteer for a charity of your choice
• Up to one professional membership fee paid for by the Company each year
• Reward for introductions scheme

Interested?

If you are interested and think you can help us achieve our mission to net zero we would love to receive your application. If you have any queries regarding the role before applying please contact us at

Recruitment agencies

At Optimised we have selected agencies who we work with and will not consider CVs or speculative proposals from any agencies outside of this and therefore we kindly request you not to contact us.

Any CVs received from any agency which is not nominated to work for this specific position, and which are not received via our internal ATS will be considered as unsolicited and the property of the Optimised, with no obligation to pay agency fees.

We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.