IT Support Engineer

5 days ago

Beccles, United Kingdom Bradman Lake Full time

Job Description

IT Support Engineer

Purpose of Role:

To support users (including Group users) in all matters relating to IT, desktop

applications, networks and servers, ensuring the system is kept up-to-date, backed up

and in good working order.

Key Responsibilities / Activities:


Responsible for ensuring all site users' PC's/laptops are up-to-date


Maintenance of site servers


Ensure the site antivirus package is up to date at all times and delivered to all users

and servers


Reporting to line manager as appropriate regarding work tasks, priorities and

ensuring all correct company procedures are adhered to including booking holiday

requests and reporting absence

Ensure daily back-ups are completed successfully and stored as required to support

any disaster recovery needs relating to the site

Ensure all site computers are set up and updated with the latest patches and security

fixes

Ensure that a high-quality, customer-focused service is provided to all IT users


Ensure site servers are always up to date regarding security fixes and patches


Seek to rectify all/any user IT problems covering all aspects of IT hardware and

software


Monitor site network including addressing any risks including viruses and malware


Work with suppliers to ensure the best possible equipment and price is provided to

the company


Building, configuring and installing PCs, laptops and servers as required


Ensure that the Group's IT policy is adhered to/followed by yourself and users and

report any instances to line manager as appropriate


Work with line manager to determine weekly priority list in terms of projects to be

completed


Maintain and ensure functionality of the site's email servers


Ensure all required IT maintenance/administration is undertaken e.g. ensure

outdated email accounts are archived


Work with managers to ensure all outdated files are archived and removed from the

servers


Ensure site links to the internet are maintained/working at all times


Ensure that a positive and helpful attitude is displayed at all times towards all

company employees (line management included) and third parties


Other duties as may be required

Competencies/Skills


Good oral and written communication at all levels


Customer focused (including displaying a positive/helpful attitude)


Ability to prioritise and meet deadlines

Experience/Background


Minimum 3 years' experience of working with IT systems, networks and various

software


Proven experience of networking operating systems including windows server


Experience of Microsoft Exchange server, ADSL internet connectivity and of

installing software both operating system and application and building desktops and

servers

Proven ability in working with Windows and Office applications


Full valid driving license and passport

To apply please send your CV to: or request an

application form.

Bradman Lake Ltd

10th December 2025

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