Head of Customer Delivery

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Cellular Origins Full time £90,000 - £120,000 per year

Company Description
Cell therapies are transforming the treatment of devastating diseases like cancer by reprogramming a patient's own immune system, offering hope where there was none before. But to make these life-saving treatments available to more patients, we need a revolution in manufacturing and automation. That's where you fit in.

It's a pivotal time to join
Cellular Origins
, because we're at the forefront of the cell therapy manufacturing revolution. Our proprietary robotic automation platform is designed to make large-scale cell therapy manufacturing faster, more reliable, and cost-effective; eliminating human error and unlocking true scalability.

Job Description
As the Head of Customer Delivery you'll get to shape and scale our customer delivery operations as we grow. Our commercialisation is gaining rapid momentum; so this role is a key strategic hire for our business. You'll be part of the senior management team overseeing successful deployments, commissioning, and lifecycle support of complex automation systems for our global customers.

What You'll Do

  • You'll get to define and lead the end-to-end customer delivery strategy, from design and build through to installation, validation, training, and handover.
  • You'll build and inspire a high-performing team covering project management, commissioning, and field service.
  • You'll oversee complex, multi-stakeholder delivery programmes, ensuring excellence in governance, risk management, and communication.
  • As the senior point of contact for customer delivery, you'll lean on your ability to nurture trust-based relationships with major global partners.
  • You'll drive continuous improvement in delivery quality and reliability as the champion of the customer voice within Cellular Origins.

Qualifications
You're a proven technical leader who's delivered complex systems into regulated manufacturing environments (GMP/biopharma preferred). You're comfortable navigating ambiguity, aligning diverse stakeholders, and building the structures that turn ambition into execution.

Key Requirements

  • Degree in Engineering, Biotechnology, or related field (BSc/MSc).
  • PRINCE2, PMP, or equivalent programme management credentials.
  • Significant experience delivering high-CAPEX automated systems in regulated sectors.
  • Proven ability to influence senior leaders in major customer organisations.
  • Strong leadership skills and experience building high-performing teams.
  • Deep understanding of system integration, validation, and regulatory requirements.
  • Excellent communication and stakeholder management skills.
  • Experience working within ISO 9001 or similar quality systems.
  • Willingness to travel (approx. 10%).

Additional Information

Our employee benefits include:

  • Annual profit-related bonus
  • 25 days holiday
  • Employer pension contribution of 10% of salary
  • Free lunch and all-day refreshments
  • Private medical insurance for employees and dependants
  • Enhanced family friendly leave
  • Life insurance worth 6x salary
  • Electric car leasing scheme
  • Cycle to work scheme
  • Season ticket loan
  • A fund that supports healthy activities that bring colleagues together; whether it's lunchtime squash or football, board games, or our own rock band. Colleagues initiate new clubs and outings whenever they feel there's something missing
  • Local sports facilities and theatre discounts and memberships.

Apply now to join an exceptional team redefining how cell therapies are manufactured and helping bring life-changing treatments to more patients, faster.

Every application will be reviewed by the hiring team and will receive a response.

  • Head of Customer Delivery

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom TTP Full time £80,000 - £120,000 per year

    Company Description Cell therapies are transforming the treatment of devastating diseases like cancer by reprogramming a patient's own immune system, offering hope where there was none before. But to make these life-saving treatments available to more patients, we need a revolution in manufacturing and automation. That's where you fit in.It's a pivotal time...

  • Head of People Service Delivery

    1 day ago

    Cambridge, Cambridgeshire, United Kingdom Pure Resourcing Solutions Full time

    We're currently seeking an interim Head of People Service Delivery for a six-month assignment with an organisation based in Cambridge. This position will take ownership of the People services function, ensuring HR systems, processes and practices run smoothly, efficiently and in line with compliance requirements.You'll lead on driving operational...

  • Customer Delivery Driver

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Asda Full time £24,000 - £48,000 per year

    Job TitleCustomer Delivery DriverLocationCambridgeEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week21.5Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date10 November 2025About the RoleOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns....

  • Head of Operations

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom SoCode Recruitment Full time £100,000 - £120,000 per year

    The Job:Head of OperationsA well-known and successful technology business, with an easily accessible Cambridge head quarters is looking to hire aHead of Operations.A key role,designed to strengthen the link between strategic intent and global operational delivery.As theHead of Operations, you will work closely with the Senior Management Team to shape and...

  • Head of Electronics

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom Adder Technology Full time £80,000 - £120,000 per year

    Lead Electronics. Nurture a Team. Help shape the Future. Join Adder.Adder Technology is hiring a technically accomplished and people-focusedHead of Electronicsto lead our talented hardware and FPGA engineering team in Cambridge. This is a rare opportunity to combine deep technical expertise with strategic leadership, driving the development of...

  • Head of Engineering

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Lynx Recruitment Full time £80,000 - £120,000 per year

    Head of Systems Engineering - Cell TherapyMy client is enabling scalable, cost-effective and efficient manufacturing of cell and gene therapies. Their technology addresses the challenges associated with manufacturing at scale with a robotic manufacturing automation solution that reduces costs, labour, eliminates human error, and increases efficiency.As Head...

  • Head of Marketing

    3 days ago

    Cambridge, Cambridgeshire, United Kingdom Platform Recruitment Full time £80,000 - £100,000 per year

    Head of Marketing – £80,000–£100,000 | Cambridge | On-site (5 days per week)My client is seeking a dynamic and visionaryHead of Marketingto lead their B2B and B2G marketing strategy and drive business growth. This is an exciting opportunity to join a fast-growing, innovative technology company based inCambridge.In this senior leadership role, you will...

  • Head of Construction EMEA

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom RecruitME Full time £80,000 - £120,000 per year

    We are recruiting aHead of Constructionfor a global engineering leader specialising in combustion and environmental solutions in the Oil and Gas sector.This is a unique, senior-level opportunity tobuild and lead a new Construction function from the ground up. Starting at the company's UK headquarters, the successful candidate will design and develop the...

  • Assistant Head of Department

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Clarus Education Full time £44,409 - £60,000 per year

    Assistant Head of Department (Inclusion)Location: CambridgeSalary: £44,409PermanentASAP StartWe have an exciting opportunity for an Assistant Head of Department (Inclusion)to join our Supported Learning Development, we have three roles available, across three campusesYou will join us on a full-time basis and in return you will receive a competitive salary...

  • Head of Sustainability and CSR

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Principal People Full time £76,000 - £82,000 per year

    Well established company looking for a new Head of Sustainability and CSR – could this be your next role?We are pleased to have been exclusively retained by an innovative and quality focused organisation to recruit a new Head of Sustainability and CSR to the business. The company works in collaboration with high end spaces and events including global...