Head of Operations

2 days ago

Cambridge, Cambridgeshire, United Kingdom SoCode Recruitment Full time £100,000 - £120,000 per year

The Job:
Head of Operations

A well-known and successful technology business, with an easily accessible Cambridge head quarters is looking to hire a
Head of Operations.
A key role,
designed to strengthen the link between strategic intent and global operational delivery.

As the
Head of Operations
, you will work closely with the Senior Management Team to shape and deliver the operational strategy that underpins the company's next stage of growth. You will lead a large and talented team spanning supply chain, logistics, customer service, quality assurance, repairs and compliance - ensuring each function works seamlessly to deliver outstanding customer satisfaction, operational efficiency and commercial performance. Having a strong understanding/ background within
Supply Chain
combined with a
Continuous Improvement
mindset will be essential here

This is a role for a collaborative, commercially minded leader who thrives on driving improvement, empowering teams and creating clarity from complexity.

What you'll be doing:

  • Set the operational direction and drive performance against key business goals
  • Lead and develop a team of 50+
    across supply chain, order fulfilment, service and repairs
  • Manage contract manufacturers and global suppliers to ensure quality, cost and delivery targets are met
  • Oversee demand planning, logistics and stock management to support revenue growth
  • Ensure service operations meet SLAs and continue to evolve into profitable offerings
  • Maintain compliance with ISO and regulatory standards, embedding a culture of continuous improvement
  • Partner with senior stakeholders across the business to align operations with strategic priorities

About you:

You are an experienced operations leader with a
background in high-tech product manufacturing
environments, known for delivering results through people, process and partnership.

You will bring:

  • Proven experience leading end-to-end operations,
    ideally across supply chain
  • Strong commercial acumen and confidence managing budgets, costs and profitability
  • Experience managing contract manufacturers and global suppliers
  • Excellent communication and stakeholder management skills, with credibility at executive level
  • A leadership style that balances accountability with empowerment
  • Eligibility for, or existing,
    SC Security Clearance
  • Willing to travel within the UK & internationally a few times a year

What can you expect in return:

  • Salary from
    £100,000 to £120,000
    , depending on experience
  • Private health & dental care
  • Subsidised onsite restaurant
  • Enhanced pension contribution
  • Flexible working hours
  • Employee assistance program
  • Large free parking area
  • Social events
  • 5 days a week in the Cambridge office preferred, this is not a Hybrid role.

If you are already Head of Operations or similar, managing a large team and on the way up in your career, I would love to hear from you

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