Receptionist (Maternity Cover)

1 day ago

Fareham, Hampshire, United Kingdom Aerial Direct Full time

Receptionist (Maternity Cover)

Are you an organised, proactive professional who enjoys working in a fast-paced, people-focused environment? Were looking for a Receptionist to join Aerial Direct on a maternity cover contract.

In this varied and engaging role, youll be the welcoming face of the company - greeting visitors, supporting our teams, and ensuring the smooth operation of our offices. Alongside front-of-house responsibilities, youll also support the Facilities Manager with administrative tasks, supplier and contractor management, and day-to-day site operations.

If you thrive on creating a positive experience for colleagues and visitors, enjoy a role with variety, and like being part of a supportive, high-performing team, this could be the perfect opportunity for you.

What Youll Be Doing

  • Act as the first point of contact for employees, clients, and visitors - delivering a professional, confident, and welcoming reception experience
  • Manage the reception desk, meeting rooms and bookings, and communal areas, ensuring the office is organised and welcoming
  • Welcome and check in visitors, issue access passes, and provide refreshments
  • Handle incoming and outgoing post and daily check-in reports, liaising with HR and department managers as required
  • Support the Facilities Manager with day-to-day site operations, including contractor liaison
  • Manage office procurement of stationery, merchandise, and consumables, balancing cost efficiency, quality, and sustainability
  • Maintain supplier relationships, monitor service levels, and support cost-saving initiatives
  • Update and manage our Facilities intranet pages, access pass systems, and compliance documentation
  • Carry out health, safety, and compliance checks, including fire alarm tests and first aid equipment inspections
  • Act as a First Aider and Fire Warden when required
  • Provide general administrative and operational support, supporting company events and other ad hoc tasks

What Were Looking For

  • Professional, approachable, and confident communicator with excellent customer service skills
  • Highly organised and able to manage multiple priorities under pressure
  • Experience in administration, reception, or operational support
  • Competent user of Microsoft 365, including Teams, Excel, PowerPoint, and Word
  • Previous reception or face-to-face customer service experience is desirable
  • A proactive, solution-focused team player with a positive can-do attitude
  • Willingness to take on a variety of responsibilities in a dynamic environment

Why Youll Love Working Here

  • Be part of a supportive, professional team where your work is valued and makes a real impact
  • Take ownership of a varied role blending people interaction, facilities, and operational support
  • Enjoy a positive and welcoming workplace culture
  • Make a real difference in ensuring Aerial Directs offices are safe, efficient, and a great place to work

We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.

Working at Aerial Direct isnt just a career, its a decision to be better. Its choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and youll be given the tools, training, and support needed to do a great job.

We are proud to be one of the UKs leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process

Step 1: Is there a fit? Youll have a chat with our Talent Acquisition team, talk through your past experiences and what it is youre looking for from your career

Step 2: Meet with your would-be manager, our Facilities Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. Youll run through a few scenario based questions, and get the opportunity to ask anything youd like to learn about.

Step 3: If it looks like a good fit from both sides, well be looking to make you an offer

Our Values:

All: We are one team enabling each other and the business to thrive

Elite: We will be the very best that we can be for our customers and our colleagues

Respectful: We show respect for our environment, our people and above all else, our customers

Impeccable: We will deliver the best customer experience and service in all we do

Agile: Were always looking to be one step ahead, quick to move, and to anticipate our customers needs

Limitless: We seek continuous improvement in order to grow and develop the business

If youre ready to take your customer service career to the next level and be part of something exciting, wed love to welcome you on board.

Apply today and start your journey with us

If youre organised, approachable, and ready to be the welcoming face of Aerial Direct, wed love to hear from you.

Apply today to join us as our Receptionist (Maternity Cover) and help create a smooth, welcoming, and efficient office experience for everyone.

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