Quality Administrator

Join to apply for the Quality Administrator (Maternity Cover) role at Aerial Direct. Hybrid 3 days remote, 2 days office-based (Fareham). Are you detail‑oriented, analytical, and passionate about ensuring customers receive the best possible experience? We are looking for a Quality Administrator to join our Compliance & Risk team, playing a key role in protecting our customers, reducing risk, and maintaining the high standards we are known for. What You’ll Be Doing Reviewing customer interactions (calls, emails, chat, and more) to assess quality, compliance, and overall customer experience. Conducting Know Your Customer and Know Your Business checks to ensure compliance and mitigate risk. Completing due diligence checks to help prevent fraud and financial exposure. Providing constructive feedback and detailed quality reports to support training and continuous improvement. Analyzing data to identify trends, potential risks, and areas for process refinement. Collaborating with teams such as Compliance and Training to share findings and improve standards. Taking card payments in line with compliance and payment security policies. Managing customer account set‑ups and ensuring accuracy in billing and records. Supporting complaint investigations, root cause analysis, and documentation. Ensuring accuracy, consistency, and attention to detail across all records and reports. What We’re Looking For A sharp eye for detail and a structured, analytical mindset. Excellent communication skills and the confidence to provide clear, constructive feedback. Strong customer focus, ensuring fairness and compliance in every interaction. Proficiency in Microsoft Office, particularly Excel. The ability to work accurately under pressure and manage competing priorities. Experience in quality assurance, compliance, telecoms, or customer support is advantageous but a great attitude and willingness to learn are just as important. Why You’ll Love Working Here Be part of a specialist team that values accuracy, integrity, and high‑quality outcomes. Make a tangible impact by helping safeguard our customers and business from risk. Gain valuable exposure to compliance, quality assurance, and risk management. Enjoy a hybrid working model – the perfect balance of focused remote work and in‑office collaboration. Work in a supportive, professional environment where your attention to detail truly matters. Join a company that champions fairness, trust, and continuous improvement, and values people who take pride in doing things right. Our Process Fit: You will chat with our Talent Acquisition team to discuss your experiences and what you’re looking for in your career. Meet: You’ll meet with your potential manager, the Quality Assurance Team Leader, and a team member to discuss motivations and get a feel for Aerial Direct. Scenario‑based questions will be presented and you’ll have the opportunity to ask anything you’d like to learn about. Offer: If it looks like a good fit for both sides, you may receive an offer. Our Values All: We are one team enabling each other and the business to thrive. Elite: We will be the very best that we can be for our customers and our colleagues. Respectful: We show respect for our environment, our people, and above all else, our customers. Impeccable: We will deliver the best customer experience and service in all we do. Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customer’s needs. Limitless: We seek continuous improvement to grow and develop the business. Apply today and become part of our Quality team at Aerial Direct. #J-18808-Ljbffr