Commercial Contracts Manager

Job Description

Commercial Contracts Manager

Remote Working

(with regular travel and attendance in the London office and hospital sites)

Full Time 37.5 hours per week

We are looking to appoint a full time Commercial Contract Manager to join our commercial team to support the Head of Commercial Contracts in managing our relationships with the private medical insurance companies (PMIs) in a collaborative way that encompasses clinical delivery, service excellence and commercial and to also ensure we meet our contractual obligations.

You will report to the Head of Commercial Contracts as part of a small team.

What you will do

• Support the development and maintenance of relationships with a specified portfolio of PMIs through regular engagement, contract management meetings, site-based meetings, and to promote Ramsay as a provider of choice.

• Prepare presentations for quarterly business review meetings, recording actions and  business plans.

• Identification and participation of business development opportunities, including the appropriate liaison with internal and external stakeholders to evaluate such opportunities and bring appropriate ones to fruition

• Development and submission of commercial propositions for new services & service lines, pathways and new ways of working that promotes efficiency and effective claims administration.

• Project manage initiatives from concept to operational delivery

• Lead the negotiation of new contracts and price negotiation with your specified portfolio of PMIs managing the contracting process where contracts fall due for renewal.

• Work in conjunction with the Commercial Team to raise awareness of contractual obligations across the broader business and to ensure those obligations are observed including, where necessary, reporting and monitoring of contractual KPIs.

• Liaise with the National Enquiry Centre (NEC)  and site teams, including Hospital Directors, Private Patient Managers and Business Relations Managers , to position consultants to the maximum advantage with PMIs to maximise referrals

• Work with the Central clinical team, to develop and enhance the quality proposition and agenda with the PMIs through meetings, presentations, site visits, KPI reporting etc

• Analyse trends in PMI activity & revenues and proactively source market trends to provide insight into Ramsay performance against the market as a whole.

• Liaise with insurers re eligibility of new procedures & treatments, price variations, new price proposals, changes in services etc.

• Oversee and manage the submission of tender documentation for designated PMIs

• Oversee and manage the submission of all necessary KPI and quality returns to the designated PMIs

• Oversee insurer complaints & liaising between insurers, hospitals & Ramsay corporate clinical team as necessary, and to receive, review and circulate data from insurers relating to complaints and feedback surveys.

• Work in conjunction with the Commercial Team to receive & review all clinical incident notifications and collation of reports as necessary from sites for onward communication to designated insurers.

What you will bring

• Detailed understanding of the PMI and private healthcare market, including the collaborative roles of insurers, providers and clinicians

• Experience in successfully negotiating and managing commercial contracts, with a focus on relationship development

• Detailed knowledge of PMI contracts and networks

• Analytical skills and the capability to manage multiple projects and work streams simultaneously

• Advanced Excel and computer skills

• An ability to demonstrate a willingness to work positively within a Team to achieve Team goals and excellence in service delivery

• An ability to demonstrate creativity and diversity to deliver excellent customer service and achieve positive organisational outcomes in line with the Ramsay Way Vision and Values

Benefits

• 25 Days Leave + Bank Holidays

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Enhanced Competitive Parental Leave Policies

• Private Medical Cover with option to add partner & dependants

• Life Assurance (Death in Service) x3 base salary

• Free Training and Development via the Ramsay Academy

• Concerts for Carers

• Employee Assistance Programme

• Cycle2Work scheme available, in partnership with Halfords

• The Blue Light Card Scheme

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We care.
 

It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.