Credit Controller/Accounts Administrator

Run by ex-tilers, Pro Tiler Tools (PTT) serves professional tradespeople in the tiling industry, whilst also catering for pavers, landscapers, bathroom fitters, plumbers, builders and DIY enthusiasts. Industry-renowned for stocking an extensive range of tiling essentials at fantastic trade prices, PTT specialises in providing unbiased advice, ensuring customers purchase the right tiling tools and materials for the job. With an unmatched product offering from industry-leading brands, at a variety of price points, the website provides customers with an easy-to-navigate, hassle free shopping experience.

With a brand new Distribution Centre in Northampton,Pro Tiler are looking for someone who would be responsible for reviewing and reconciling of the sales ledger accounts, processing invoices, credits and cash and resolving queries (internal and external). The role will also be involved in shaping how the trade credit accounts are managed from end to end. Credit control and credit insurance experience is essential.

Support the wider finance team including assisting with purchase ledger, general ledgers and ad-hoc requests as needed by the business

STRATEGY/ PLAN

• Ensure that the sales ledger is maintained to a high level. This includes the set-up of new accounts and ensuring that prompt payments are made. This will include resolving delivery or account issues.
• Liaising with customers on invoices, credit note, deliveries and account queries in a professional manner and resolving where possible. Ensuring the risk exposure to the business is minimal.
• Working closely and collectively within the finance team, providing support when and where needed.

PEOPLE/ LEADERSHIP

• Maintaining strong working relationships with all departments of the business especially procurement and key accounts.
• Maintaining and building on relationships with customers.
• Working well within the finance team at Pro Tiler Tools as well as the wider Topps Group.
• Managing day to day communications with the management team.

FINANCIAL/ COMMERCIALS

• Allocate and reconcile banking daily to trade credit accounts.
• Allocate and reconcile all Stripe and PayPal payments on a daily basis.
• Reconcile cash sales daily, allocated BACS payments (non-trade accounts) and invoice approvals.
• Assess creditworthiness and credit applications (following Pro Tiler Tools guidelines) to determine if a potential trade credit account is eligible.
• Understand the credit insurance policy to ensure terms agreed are being met.
• Manage and complete the end-to-end credit control process of sending statements, chasing balances, monitoring accounts on a routine (daily / weekly/ monthly) basis to minimise Pro Tiler Tools exposure.
• Build exceptional relationships with customers to maintain a perfect trade credit account balance.
• Prepare weekly reports to highlight any concerns, show overdue balances, new accounts set up (opened and rejected) and give management and key accounts insights in the latest position of the aged debtors.
• Perform regular review of customer trade credit limits and overall company exposure.
• Perform regular review of credit insurance to ensure appropriate cover is in place by customer.
• Review customers that are not following the terms of a credit account and provide insights and action points for management to review.
• Initiate and implement procedural changes for continuous improvement (key focus).
• Work with strict month end timetables for group reporting.
• Provide cover within the finance team during busy periods and may include some aspects (and not limited too) purchase ledger, general ledger, cash and bank reconciliation, foreign invoices, compliance and audit and ad-hoc finance tasks as per business / departmental needs.
• Collaborate freely with all departments within the organisation to align operational goals with overall organisational objectives.

ESSENTIAL

• Strong credit control process and dealing with credit insurance.
• Excellent organisational, time-management and decision-making skills.
• Great attention to detail.
• Strong communication skills verbal and written skills.
• Problem solving skills.
• Good numerical and analytical skills.

DESIRABLE

• Knowledge of the industry.
• Knowledge and experience of Xero / Webadmin.
• Good Microsoft Excel skills including the use of formulas, vlookups, sums etc.
• Good working knowledge of other business areas e.g. commercial and operations.

Think you know Topps Group? Think again.

There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.

Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.