Credit Controller
1 week ago
Job Advert
We're looking for someone to join our friendly and supportive team as we continue our mission to provide exceptional member experiences. As an experienced credit controller, you will play a crucial role in ensuring loan repayments are handled efficiently and with a focus on member support.
**What You'll Be Doing**
- Processing loan defaults in accordance with Credit Control procedures.
- Contacting members in arrears, negotiating and rescheduling repayments when necessary.
- Managing ongoing payment plans, demonstrating attention to detail.
- Resolving complex non-payment issues and working collaboratively with members to develop budget plans.
- Carrying out administrative activities, including running reports.
**What You'll Need**
- Brilliant communication skills, whether verbal or written.
- Experience of supporting difficult or vulnerable individuals with calmness and empathy.
- Have great team spirit and enjoy working with others.
- Be proactive, flexible, and organised and empathetic.
- Attention to detail and a good standard of numeracy.
- Good understanding of debt collection legal requirements (e.g., IVAs, DMPs, Breathing Space) and debt collection options (e.g., CCJs, AOEs, ELDs).
- Confidence with MS Office.
**What’s in it for you?**
A lot We offers full training, have supportive colleagues, and fantastic career opportunities to move around the organisation. The environment has a real family feel, there is free onsite parking, enhanced holiday entitlement, great bus links and an excellent employer-contributed pension scheme, company events, and a truly great working environment for you to enjoy coming to work
**What's Next?
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