Platform Moderator

1 week ago


London ECV, United Kingdom TPP Recruitment Full time £24,000 - £26,000 per year

Platform Moderator

Purpose:

As our Platform Moderator you'll be the friendly face of our brand on social media — engaging with followers, managing comments, and safeguarding our community's positive and supportive tone. You'll work at the intersection of customer service and marketing to ensure every online interaction strengthens our brand presence.

Key Responsibilities:


•⁠ ⁠Monitor, moderate, and respond to comments and messages across TikTok, Instagram, and Facebook.


•⁠ ⁠Identify and hide spam, offensive, or inappropriate content to maintain a safe and welcoming environment.


•⁠ ⁠Escalate customer service queries and complaints to the appropriate internal teams.


•⁠ ⁠Provide weekly reports summarising community sentiment, engagement trends, and content feedback.


•⁠ ⁠Collaborate with the marketing and customer service teams to align tone, messaging, and response strategy.

Profile:


•⁠ ⁠Excellent written English, strong judgement, and attention to detail.


•⁠ ⁠Fast, thoughtful responder with a passion for community building.


•⁠ ⁠Genuine interest in health, fitness, and social media culture.


•⁠ ⁠Experience with social media management tools is a plus.

Salary Range (UK): £24,000 – £25,000 (dependent on experience)

What You'll Get in Return


•⁠ Hybrid working: 3 days per week in our London office, with flexible hours around 10:00–16:00 core time.


•⁠ ⁠Generous time off: 25 days holiday + bank holidays + your birthday off.


•⁠ ⁠Work-from-anywhere: Up to 2 weeks per year.


•⁠ ⁠Health & wellness perks: Monthly free products and full access to our in-office wellness pantry.


•⁠ ⁠Exclusive discounts: 30% friends & family discount across all products.


•⁠ ⁠Employee benefits: Enhanced Family Leave, pension plan, and private health insurance.


•⁠ ⁠Culture & growth: Monthly team lunches, social events, and learning sessions.


•⁠ ⁠Career development: Be part of a creative, fast-scaling D2C wellness brand with opportunities to grow and shape the future of our customer experience.

Job Type: Full-time

Pay: £25,000.00-£26,000.00 per year

Benefits:

  • Flexitime
  • On-site parking
  • Work from home

Work Location: In person


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