Senior Program Manager, EMEA Moderation, TikTok Shop

ResponsibilitiesCheck all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.About the TeamTikTok Shop is a service which aims to help the growth of The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our e-commerce governance and experience team. Together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.- Utilize quality management tools to strategically enhance policies through providing policy implementation feedback and minimizing moderation policy inefficiencies.- Develop quality assessment frameworks, map moderation rules and guidelines, and implement improvement plans to meet moderation quality metrics.- Collaborate with stakeholders (i.e. policy teams) and develop quality inspection standards, to continuously optimize & refine policies, processes and platforms.- Collaborate with BPO Quality Assurance Team to ensure a high quality standard of moderation delivery.- Work closely with leaders, local partner operations, training & SOP teams to enhance moderation policies through identifying quality & product risks.- Validate and implement rejection labels, granting whitelist or revoking penalties stemming from erroneous human/machine moderation.- Initiate, lead & guide medium to large scale projects, pilot implementation of new platforms and tool functionalities aimed at enhancing moderation efficiency & quality.- Participate in large scale projects, aimed at identifying shortcomings or opportunities, provide business requirements (BRDs) from a moderation quality viewpoint.QualificationsMinimum Qualifications- Bachelor's Degree in business administration, project management or policy related fields. - Minimum 5 years' of experience in project/program management functions. - Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.- Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.Preferred Qualifications:- Master's degree in business administration or policy related fields. - Experience in E-Commerce or marketplace platforms.- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.- Experience in program management and ability to manage large, complex programs and drive change.- Track record in crafting and operationalising moderation guidelines in the tech industry.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. xwwtmva At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​