Benefits Assessor

Dudley Metropolitan Borough Council,

Benefits Assessor
Full Time/Permanent
Salary Grade 6 / SCP 12-17
Agile Working (Dudley Town Centre/Home)
Are you an experienced Benefits Assessor with a passion for helping people and delivering high-quality public services?

We are looking for motivated and detail-focused Benefit Assessors to join our team. You will be responsible for processing Housing Benefit, Council Tax Reduction, and Discretionary Award applications accurately and efficiently, ensuring fair outcomes for residents while safeguarding public funds.

About The Role
As a Benefit Assessor, you will play a vital role in supporting financially vulnerable residents. You'll interpret and apply complex benefit legislation to determine accurate awards, identify and prevent fraud and error, and ensure that public resources are used effectively to help those most in need.

Key Responsibilities

• Accurately assess and process Housing Benefit, Council Tax Reduction, and Discretionary Award claims in line with legislation, guidance, and local policy.
• Provide excellent customer service by explaining complex information clearly and compassionately to residents.
• Analyse financial and personal information to make informed and evidence-based decisions.
• Manage a varied caseload effectively, maintaining high levels of accuracy while working to deadlines.
• Contribute to continuous service improvement and uphold high standards of integrity and professionalism.
• Work both independently and collaboratively as part of a supportive and high-performing team.

Essential Skills And Experience

• Proven experience in assessing Housing Benefit, Council Tax Reduction, and Discretionary Awards, with a strong understanding of relevant legislation and policy.
• Demonstrated ability to deliver accurate and efficient assessments under pressure.
• Strong communication skills — able to explain complex information clearly, both verbally and in writing.
• Excellent organisational skills with the ability to prioritise tasks and manage workload effectively.
• Commitment to providing outstanding customer service and supporting continuous improvement.

Desirable Skills

• Experience using NEC Revenues and Benefits, NEC Document Management System, and Microsoft Office applications.

If you are passionate about making a difference in your community and have the skills and experience, we're looking for, we'd love to hear from you.

Apply today and help us support residents when they need it most.

Top tip when applying
– As we've got a new recruitment system the application process has changed a little. You'll need to register and create a profile the first time you apply. If you use a personal email to create a profile, then please be aware that once you've registered just pop back to the job advert and you'll then be taken to login and apply.

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via

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Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

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N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

Attached documents
Benefits Assessor Job Description
Benefits Assessor Person pecification

Employee Benefits