Director of Client Services

5 days ago

Leeds, Leeds, United Kingdom Pink Giraffe Full time £70,000 - £85,000 per year

Client Services Director

Location: Leeds, West Yorkshire.

Work Type: Hybrid (2-3 Days in office)

Salary: £70,000 - £85,000 + Benefits.

Are you a Client Services Director who is well-versed in working for independent creative, design and marketing agencies?

Are you used to working in a fast-paced agency environment managing a mix of creative campaigns for FMCG, Health, Food and Beverage and other industry/sectors?

Are you the type of Client Services professional who not only delivers exceptional service but also has a commercial and growth mindset, with a track-record in growing existing client accounts in revenue and profitability?

Do you thrive in building a fun, dynamic, motivated and knowledgeable team of account managers who are successful in delivering exceptional work for their clients?

If you answered "YES" We want to speak to you today.

Our client is a superb creative and design marketing agency who are going through growth, as part of this they are seeking an established client services or account management professional to lead their client services department to success.

Key Responsibilities:

  • Numbers first: Smash client fee targets while spotting opportunities to grow, reprice, and improve profitability
  • Client development: Create and embed a culture of deep client understanding across the client services team, partnering confidently with brand leaders at the highest level.
  • Team development: Lead, support, and inspire the client services team. Invest in people's growth, career paths, and confidence.
  • Agency leadership: Be a credible voice in strategic and commercial decision making. Contribute to agency strategy, direction, and budget setting.
  • Champion creativity: Sell, support, and protect the creative product—ensuring briefs are tight, budgets work, and clients keep coming back for more.
  • Sales confidence: Lead from the front in pitches, new business conversations, and proactive client development. Bring a track record (and ideally a black book) of relationships at the top level.
  • AI advocate: Be excited by the potential of AI for creative agencies. Share ideas, test and learn, and help shape how we can leverage AI for stronger client partnerships.
  • Brand expertise: Be fluent in brand strategy, design, and comms. Know how brands and agency ecosystems work—and how we as an agency add value.

What you're great at (aka core competencies) You'll thrive here if you:

  • Are commercially sharp and numbers-driven without ever losing sight of relationships.
  • Have deep experience in creative agency life and know how to build long-term partnerships, not just sell projects.
  • Are an inspiring, authentic leader who can grow a team while balancing business needs
  • Are collaborative, open, and a genuine team player at leadership level
  • Can articulate creative work with clarity and passion.
  • Are proactive, ambitious, and hungry to make a real difference in an independent agency with big plans.
  • Bring curiosity and a point of view on how AI and other shifts in our industry are changing the game.

As part of this role you will need to be open to being in the office 2-3 times a week for collaboration.

For more information please click apply today and a member of our team will be in touch.

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