Wholesale Admin Assistant

THE OPPORTUNITY

Are you highly organised, great with communication, and interested in building a career in sales and wholesale? As a Wholesale Admin Assistant, you will be playing a key role in supporting our Wholesale team and building strong relationships with our Key Accounts globally.

You will be involved in a variety of tasks, from processing orders, arranging product samples, and uploading imagery, to preparing trade reports and supporting Account Managers with meetings and upselling opportunities. You will also be coordinating deliveries, ensuring stock is allocated correctly, and helping maintain brand standards online and in-store. Working closely with Operations, Merchandising, Creative, and Marketing, you will gain hands-on experience across every stage of the wholesale process.

This role is perfect for someone who is detail-focused, proactive, and enjoys working with data. B2B or customer service experience is a bonus, but not essential — full training will be given. If you are looking for an exciting opportunity to grow your skills and start a career in wholesale and sales with a fast-paced, ambitious brand, we'd love to hear from you.

The role is Monday - Friday 9am-5pm. You'll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days.

BEHIND THE BRANDS

We're a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. 

HOW YOU'LL CONTRIBUTE

Admin Support

• Arranging product samples upon request
• Completing and submitting new line forms
• Exporting new orders from external account systems
• Uploading product imagery to external account platforms
• Assisting with key account meeting preparation to drive sales
• Supporting Account Managers in upselling, including presenting alternative product options
• Generating and analysing trade reports to support Account Manager meetings
• Briefing internal Creative teams (Photography and Copy) on imagery and product copy requirements
• Ensuring timely despatch of all orders across wholesale and drop ship channels (e.g., Bluejay, DSCO)
• Managing delivery schedules, including booking shipments
• Collaborating with Merchandising to ensure stock availability in correct allocations
• Preparing product presentations for the Wholesale team
• Supporting the Wholesale CE team with administrative tasks and corresponding with Independent Stockists
• Performing additional ad hoc administrative tasks as required
  
  Relationship Management
• Supporting and maintaining relationships with house accounts and independent stockists, assisting with queries and providing product knowledge
  
  Operational
• Liaising with the Operations team to process orders efficiently
• Communicating delivery, product, and packaging requirements to Operations ahead of new season and product launches
• Planning orders in alignment with operational capacity and resources
  
  Brand Representation
• Ensuring brand consistency online and in-store, including product range, visual merchandising standards, pricing, imagery, and copy
• Providing key accounts with sales materials both pre-launch and during in-season trading
• Partnering with the Marketing team to implement and upholding best-practice VM standards in-store and online, including participating in the VM rota to visit stores and ensure compliance#
  
  

THE TALENT YOU'LL BRING

• Ability to work well under pressure and meet deadlines
• Strong multitasking and prioritisation skills
• Excellent organisational and planning abilities
• High attention to detail
• Strong problem-solving and foresight
• Exceptional communication and information anticipation
• Analytical skills and data interpretation
• Quick learner, able to master new platforms and systems
• Solid understanding of the retail market and key players
• Proven ability to build and maintain relationships with internal and external stakeholders
• Passion for the brand and deep product knowledge
• Proactive mindset and solution-oriented approach
• Continuous improvement focus, seeking opportunities to enhance processes and outcomes

PERFECTLY PACKAGED

• A salary of circa £25,500 DOE
• 33 days holiday rising to 35 with length of service inclusive of bank holidays
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further 
• An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don't hire based on cultures, preferences, or personalities – it's what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.