Hotel Receptionist

1 week ago

Oakham LE AB, United Kingdom Rutland Hall Hotel & Spa Full time £20,000 - £25,000 per year

Rutland Hall Hotel & Spa Receptionist

Our Main Reception is based in the beautifully Old Hall on the Rutland Hall Estate, and we are now seeking a full-time Hotel Receptionist to join our team, someone who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and give a heartfelt goodbye upon departure.

Our Receptionist will:

  • Welcome and check-in guests into our 66-bedroom hotel & 49 lodges
  • Have a pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible
  • Ensure guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit
  • Ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures
  • Undertake general reception administration and support

Our ideal Receptionist will have:

  • Experience working in a customer facing role
  • A proactive customer focussed approach for guests' enquiries and challenges
  • Previous experience working in a Hotel Reception
  • Experience of Reception systems, ideally Guestline, Reslynx or Opera
  • Good knowledge of Microsoft Word, Outlook and Excel
  • Excellent communication skills
  • High personal and professional standards

What we offer:

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

  • Up to £12.50 per hour, paid monthly
  • Additional Tronc payments from service charge and gratuities
  • Shifts will be 8 hours on a rota basis from 6.30am to 11pm Monday to Sunday including bank holidays and weekends, so flexibility is required
  • Complimentary car parking
  • Colleague food while on duty
  • Colleague discounts
  • Colleague Social Events
  • 24-hour access to Employee Assistant Program

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

Job Types: Full-time, Permanent

Pay: Up to £12.50 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Free parking
  • On-site parking

Experience:

  • Hotel Reception: 1 year (preferred)

Licence/Certification:

  • UK Driving Licence and access to a car (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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