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Manager, KYC Operations and AML Standards

2 weeks ago

London, Greater London, United Kingdom American Express Full time £60,000 - £100,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Manager, KYC Operations and AML Standards - UK is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operational core for critical merchant experiences and leads initiatives in operational excellence. The Manager will play a key role in strengthening KYC and AML standards and capabilities, provide market-level support, review and manage smart monitoring and collaborate with cross-functional teams to ensure compliance within local regulatory requirements and global standards.

The Manager, KYC Operations and AML Standards will:

  • Manage day-to-day KYC operations for the UK, ensuring compliance with regulatory and internal standards working in close partnership with local business teams and Global Servicing.
  • Support remediation activities, case escalations, and resolution of complex KYC issues.
  • Drive process enhancements and contribute to improving KYC Refresh workflows to drive higher refresh rates with greater efficiency.
  • Partner with compliance, risk, control management, servicing, and technology teams to operationalize local KYC/AML requirements.
  • Act as the subject matter expert for the UK, providing insights on regulatory trends and market practices.
  • Collaborate with global peers to ensure consistency while tailoring practices to local needs.

Minimum Qualifications:

  • Proven relevant experience with a strong understanding of KYC / AML operations, financial crime compliance, or operational risk management within financial services.
  • Bachelor's degree in finance, Business, Risk Management, or related field.
  • Strong understanding of regulatory requirements in the UK related to KYC and AML.
  • Demonstrated ability to manage remediation activities, handle escalations, and enhance operational workflows.
  • Proven problem-solving, analytical, and communication skills.
  • Experience working cross-functionally with global teams.
  • Ability to thrive in a dynamic environment and balance execution with strategy.
  • Professional certification (CAMS, ICA, or equivalent) is a plus.


Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.