Product Manager – KYC

Transak is a leading Web3 payments infrastructure provider used by top partners like Metamask, Trust Wallet, Ledger, Coinbase with 10M+ registered users. Its API & widget driven solutions enable web3 platforms to onboard users to 130+ crypto assets from 63+ countries, abstracting away the complexity of user KYC, risk monitoring & compliance, payment methods and customer support.

Transak is backed by top VCs, including Consensys, Tether (USDT), Animoca Brands, many banks.

We are seeking an experienced Senior Product Manager, KYC & Compliance to own and scale Transak's global compliance product stack. This is a global role, responsible for driving compliance-related product initiatives across all regions and entities.

The scope includes KYC/KYB/AML vendor integrations, funnel efficiency, and cost optimization, as well as leading broader compliance projects such as PCI DSS certification, GDPR/data protection, FATF Travel Rule, and other regulatory requirements. You will be responsible for building scalable, automated solutions that support compliance operations worldwide, ensuring Transak remains audit-ready, globally aligned, and efficient.

This role carries full KPI ownership from KYC pass rates and vendor SLAs to cost per verification and regulatory readiness. You will lead projects end-to-end: diagnosing friction, defining product requirements, automating workflows, and enabling cross-functional teams with documentation and knowledge sharing.

• KYC/KYB/AML Vendor Ownership: Integrate and manage multiple providers, build redundancy, and improve vendor routing to optimize both funnel performance and cost.

• Global Compliance Projects: Work with the compliance team to lead and deliver product solutions for PCI DSS, GDPR, FATF Travel Rule, AMLD, and other frameworks across jurisdictions.

• Automation & Efficiency: Identify manual workflows across compliance and risk operations, and design product-led automations with the help of AI that scale globally, reduce errors, and improve turnaround times.

• Funnel Optimization: Analyze KYC/AML funnel drop-offs and failure points, build diagnostics and error-handling improvements to increase verification success rates.

• Cost Optimization: Partner with the partnerships/vendor team to monitor and reduce per-verification COGS through smarter vendor selection, routing logic, and commercial negotiations.

• KPI Ownership & Monitoring: Define, track, and own key KPIs for KYC funnel efficiency, vendor performance, cost per verification, and compliance readiness. Build dashboards and alerting to proactively flag issues.

• Cross-Functional Collaboration: Work closely with compliance, legal, engineering, operations, and leadership to prioritize initiatives and deliver on compliance goals.

• Internal Enablement: Run knowledge transfer sessions and produce clear documentation to align product, ops, and compliance teams on new compliance features and requirements.

• Voice of the Customer: Balance compliance rigor and fraud prevention with low-friction user experiences in onboarding flows.

• 6+ years of product or program management experience, with at least 3+ years in KYC/AML, compliance, or risk products in fintech, banking, or payments.

• Direct experience integrating with KYC/KYB vendors and AML systems.

• Strong technical product management skills; able to collaborate with engineers on backend workflows, APIs, and data pipelines.

• Proven success in automating compliance/risk operations and delivering compliance projects globally.

• Strong knowledge of global regulatory frameworks (PCI DSS, GDPR, FATF Travel Rule, AMLD, sanctions).

• Excellent stakeholder management; ability to align compliance, legal, operations, partnerships, engineering, and leadership.

• Experience in high-growth fintech or Web3 startups.

• Experience building or leveraging AI/automation in compliance workflows, with a bonus if applied using LLMs.

• Experience running multi-regional compliance programs across jurisdictions.

• Track record of balancing compliance rigor, customer experience, and cost efficiency.

• Shape the compliance infrastructure of one of the fastest-growing Web3 payments companies.

• Drive global compliance initiatives, ensuring readiness across multiple regions and frameworks.

• Own mission-critical KPIs around KYC/AML funnel efficiency, vendor SLAs, cost optimization, and regulatory readiness.

• Be part of a mission-driven, international team building the future of compliant Web3 onboarding.