Account Specialist

Job Description:

Job Description

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Supporting 8-15 Accounts lead by Account Managers and Sr. Managers alike across our retail accounts
• Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals.
• Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers
• Supporting partner outreach
• Learning and understanding how to use our technology
• Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client
• Interacting with clients daily via phone and email
• Reviewing a selection of partnered affiliate websites to identify optimization opportunities

Minimum Requirements (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

• Entry level candidates welcome. Preferred experience could include 1-2 years active marketing or administrative experience
• Comfortable using Excel
• Ability to learn PowerPoint and Rakuten Marketing tools and processes

Personal effectiveness

• Highly organised
• Proactive - continually looking to improve own role and that of your clients
• Inquisitive approach to continuously learning on the job
• Responsiveness - getting back to clients within 24 hours

Communication

• Excellent written and verbal communication
• Strong interpersonal skills
• Fluent in English, other languages are a plus

Results focus

• Detail-orientated
• Proof that you can work towards a deadline

Teamwork

• Ability to work well as a team and prioritise your workload based on company's goals
• Be able to share progress and updates on tasks with Account Managers and Managers

Understanding of business

• Basic understanding of the online (and more specifically affiliate) marketing sector

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed Speed Speed - Always be conscious of time - take charge, set clear goals, and engage your team