Client Services Administrator

2 weeks ago

Remote, United Kingdom Aitchison Raffety Full time £25,000 - £35,000 per year

About Us:

Aitchison Raffety is a multi-service national property consultancy which operates from a number of UK offices with over 100 professionals. We provide the full range of property services and advise large corporate businesses, developers, investors, lenders, local authorities and a sizeable number of occupier types.

This role's main function as Administrator for the Valuation Team is to offer a range of additional support to the clients/customers/banks/valuers and client services staff in a fast paced and busy environment. An exciting role where no two days are the same you will be required to do a vast range of jobs and attend all relevant meetings as required.

Key Accountabilities:

  • Aid with the setup of new instructions.
  • Assist Admin Hub with echo-signs (formatting/issuing reports).
  • Send out Confirmation letters, Reports and welcome emails from our client Services email.
  • Provide exceptional customer service, giving responses in a timely and professional manner.
  • Supporting surveyors to gain information where needed in regard to instructions.
  • Raising Invoices where required/Issuing & Uploading invoices to specific portals where required.
  • Maintaining our client services inbox.
  • Archiving previous jobs that have been completed.
  • Keeping spreadsheets up to date and ensuring the correct information is entered.

Qualifications & Experience:

Experience in administration tasks with key skills, specifically within word and Excel with an eye for detail and good inter communication skills. A proactive, flexible ('can do') attitude, discretion and an ambition / ability to develop relationships (strong interpersonal skills) are key attributes for this role. They will also be a team player, possess excellent organisational and IT skills, and be able to deal with a varied, interesting and, at times, challenging workload.

Company Benefits:

  • 27 days holiday
  • Healthcare cash plan from day 1 via Medicash
  • 1 paid day off for your birthday
  • 1 paid volunteer day
  • Gym Discounts, up to 55% off Cinema Tickets, Shopping E-Cards, Travel Savings and much more via Medicash Extras
  • 24/7 Access to Virtual GP
  • Employee Referral Bonus from £1000 up to £5000*
  • We offer support with qualifications and opportunities for learning and development
  • Great work life balance - flexible working hours, hybrid and remote working, whichever works best for you

If this sounds like the ideal role for you and you are interested in applying, please send your CV and a cover letter to

Job Types: Full-time, Part-time

Pay: £25,000.00 per year

Expected hours: 37.5 per week

Benefits:

  • Company pension
  • Free parking
  • Health & wellbeing programme
  • Paid volunteer time
  • Referral programme
  • Sick pay
  • Work from home

Experience:

  • Administrative: 1 year (required)

Work Location: Remote

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