Implementation Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We're seeking an experienced Implementation Manager to lead complex client deliveries for Broadridge Message Automation (BRMA). You'll combine deep regulatory reporting knowledge and technical fluency to guide clients through onboarding, configuration, and go‑ across global regimes like MiFID II, EMIR, and SFTR. This role blends project leadership, solution design, and team mentoring—perfect for someone who thrives at the intersection of technology, compliance, and client success.

Key Responsibilities

Project Leadership and Delivery

• Lead full implementation lifecycles, from through to go‑live, across global regulatory reporting projects.
• Manage timelines, risks, and dependencies, ensuring that quality, scope, and service objectives are met.
• Drive continuous improvement in delivery processes and maintain alignment with governance standards and procedures.

Business Analysis and Solution Design

• Conduct in-depth business analysis to gather and validate client requirements.
• Identify opportunities to optimize operational and reporting workflows.
• Translate business needs into clear technical specifications and test criteria.

Testing and Quality Assurance

• Design and execute test plans to confirm solutions meet functional and regulatory requirements.
• Coordinate defect tracking and issue resolution across internal and client teams.
• Ensure documentation accuracy and sign‑off at each delivery.

Client and Stakeholder Engagement

• Serve as a trusted liaison between clients, Sales, Relationship Management, Product, and DevOps teams.
• Communicate proactively to provide updates, manage risks, and handle escalations.
• Support pre‑sales and RFP activity with product knowledge and solution input.

Technical Implementation and Integration

• Collaborate with DevOps teams to coordinate build and release deployments (on-premise or hosted environments).
• Work with build management tools to produce release artifacts and relevant technical documentation.
• Support client technical teams during installation and post‑deployment.
• Apply familiarity with the software development lifecycle to ensure stable and maintainable integrations.

Advisory and Leadership

• Provide regulatory and technical insights to guide clients toward compliant, future‑ready solutions.
• Facilitate technical and regulatory solution discussions with clients and product management.
• Mentor team members, provide feedback, and foster a culture of collaboration continuous learning.

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Qualifications & Experience

Required

• Significant experience (8+ years) delivering technology implementations across the full project lifecycle — ideally gained in investment banking, market infrastructure, or financial software vendors.
• Deep understanding regulatory reporting regimes, with MiFID II (RTS 1, 2, and 22) required and at least two more among: EMIR, SFTR, Dodd‑Frank (CFTC/SBSR), Canadian, MAS, HKMA, ASIC
• Familiarity with ETL tools, middleware, and data integration (preferably on SaaS/cloud platforms such as AWS).
• Experience with issue management tools (e.g., Jira, Remedy, Service Manager).
• Strong skills in project governance, stakeholder management, and client communication.
• Working knowledge of version control (Git) and code management processes.

Desired

• Experience working in Linux environments (Bash).
• Proficiency in SQL and at least one scripting language (Python, Perl, or JavaScript).
• Advanced Excel and proficiency with the Microsoft 365 suite (Word, PowerPoint, Excel).

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.