Assistant Vice President, Virtualisation SME

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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Datacentre Virtualisation are responsible for supporting and maintaining VMWare and Nutanix technologies for Bank EMEA and Securities International

MAIN PURPOSE OF THE ROLE

• Responsible for managing, maintaining, enhancing Virtualisation technologies across MUFG
• Member of L3 BAU and Project support team providing subject matter expertise and ultimate escalation

Key Responsibilities
Primary:

• Implement tools and processes for efficient and effective operational management of the environment
• Define and implement service catalogue whilst ensuring workload is kept within defined parameters
• Produce clear supporting documentation to enable off-shore to provide first and second-line of support
• Provide deep technical assessments of ticket queues to identify and address issues in a holistic manner
• Perform root cause analysis to resolve any technical issues that off-shore escalate
• Strive to permanently eliminate issues through automation opportunities and sustainable long-term fixes
• Partner with SRE team to identify areas for continuous improvement, automation and self-service
• Ensure all project / investment workloads are delivered according to plans and budget defined
• Liaise with Infrastructure Control and IT Risk teams to satisfy internal and external audit requests
• Manage the lifecycle of virtualisation products and maintain strong relationships with vendor partners
• Effectively manage Vulnerability Management and Security Compliance remediation agenda
• Deputise for team lead when required to do so and act-up accordingly
• Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise
• Identify cost saving and optimisation opportunities across the group
• Build strong working relationships across the organisation
• Adhere to the core values of the bank

Secondary:

• Perform daily health and compliance checks for all systems as required
• Ensure all Virtualisation systems are backed up successfully and any issues are promptly resolved
• Validate monitoring alerts and batch job failures are detected promptly and satisfactorily resolved
• Ensure sufficient capacity is available to accommodate drive growth
• Respond to emails sent to the team distribution list / mailboxes in a timely manner
• Handle incidents and requests with efficiency and a "customer first" mindset
• Maintain Virtualisation platforms in a highly available, reliable, secure and performant manner
• General Virtualisation maintenance activities
• Provide technical support to application support and development teams
• Provide consultancy to application support and development teams
• Execute disaster recovery procedures when necessary and take part in regular DR tests
• Ensure patches and security updates are applied as per defined policies
• Develop and maintain all operational procedures to ensure they are current and accurate

Skills And Experience
Essential:

• Current and previous versions of VMWare and Nutanix and related technologies
• Scripting and programming languages such as PowerShell, Bash and Python
• Hardware troubleshooting and fault diagnosis (Dell, Cisco UCS, IBM, HP)
• Ability to tune Network, Storage, Server and Virtualisation layers for optimal performance and reliability
• Networking Protocols (TCP/IP, DNS, DHCP, VLAN's)
• Disk provisioning, expansion and de-provisioning activities
• Server snapshot administration and other OS related virtualisation tasks
• DNS and IP address administration
• Firewall configuration activities
• Fluent in Backup and Recovery processes and procedures
• Advanced knowledge of Clustering, High-Availability, Replication and Disaster Recovery techniques
• Excellent Performance Tuning skills, in-depth knowledge of system internals
• Ability to interpret and implement CIS security hardening recommendations in a controlled manner
• Acute awareness of Security and Auditing requirements in a regulated environment

Highly Desirable:

• AWX / Ansible Tower
• Git, Ansible, Terraform and TeamCity
• Serena Deployment Automation (SDA) and Jenkins
• Kubernetes and Docker
• "Infrastructure as Code" Principles and practices.
• "Continuous Integration (CI) and Continuous Development (CD)" Principles and practices
• Agile, Site Reliability Engineering (SRE) and DevOps Principles and practices
• Active Directory, LDAP and Kerberos
• IBM Tivoli / Netcool
• Cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle
• Knowledge of data security governance and regulations such as GDPR and SOX

Desirable:

• Current and previous versions of Microsoft Windows Server and related technologies
• Current and previous versions of RHEL, Oracle Linux, Oracle Solaris and related technologies
• Dell EMC PowerStore (SAN) and Isilon (NAS)
• Rubrik, EMC Networker, Data Domain and IBM Tivoli Storage Manager
• CyberArk
• Splunk
• Qualys
• Cisco Tetration
• ServiceNow
• JIRA and Confluence

Personal Requirements

• Excellent communication and interpersonal skills
• Ability to handle pressure during outages and systematically resolve issues
• Excellent problem-solving skills
• Results driven, with a strong sense of accountability
• A proactive, motivated approach
• The ability to operate with urgency and prioritise work accordingly
• A structured and logical approach to work
• Attention to detail and accuracy
• Ability to perform well in a pressurised environment
• Ability to manage constructive conflict effectively
• The ability to manage large workloads and tight deadlines
• Able to communicate complex technical concepts to non-technical persons at all levels

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.