Quality Administrator

Our Operational Excellence team are a motivated and enthusiastic bunch, and we are looking for like-minded people that are outgoing and thrive within a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.

As an Quality Administrator You'll play a key role in maintaining high standards by completing case and call audits, supporting key improvement projects, managing support queues to ensure smooth workflows and driving continuous improvement across processes.

Please note, this role is an office based position in Bournemouth.

Benefits for an Quality Administrator choosing to work with 4Com include:

• Competitive salary of up to £28,000 DOE.
• An exciting role with future progression opportunities.
• 24 days holiday + bank holidays. (Increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly Company Targeted Draw and Incentivised Lunches.
• Discounted Gym Membership.
• Employee Assistance Programme.
• Cycle to work Scheme

As an Quality Administrator, further responsibilities will also include:

• Manage and update quality assurance documentation, audit templates, and training materials.
• Support key improvement projects by providing data insights, process reviews, and implementation assistance.
• Track and analyse trends from audits and queue performance to inform decision-making.
• Monitor and report on quality trends, highlighting areas for improvement and success.
• Work closely with the Operational Excellence Team Leader to support strategic initiatives and projects.
• Maintain integrity and confidentiality when handling data and feedback.
• Contribute to developing and refining audit frameworks and quality standards.
• Conduct regular call and case audits to ensure accuracy, compliance, and high-quality standards.
• Prepare clear reports and actionable recommendations based on audit findings and performance analysis.
• Provide constructive feedback and coaching based on audit findings.

 

The successful applicant will have the following:

• Demonstrate strong knowledge of Tier 1 and Tier 2 processes and their impact on service delivery.
• Take pride in delivering high-quality work and maintaining attention to detail.
• Be confident using data and insights to inform decisions and identify improvement opportunities.
• Have the ability to provide constructive feedback and coaching to support team development.
• Show a keen eye for detail and a passion for delivering high-quality service.
• Familiarity with quality assurance.
• Passionate about raising service standards and improving team performance.
• Demonstrate integrity, accountability, and a commitment to continuous improvement.
• Adapt to changing priorities and manage multiple tasks effectively.

 

If the role of Quality Administrator sounds like the right job for you, please get in touch with us
 
Please note, full ' Rights to Work in the UK ' checks will be completed during the interview process.

About You

About Us

• 4Com Technologies Limited has been supplying phone systems to UK businesses for 25 years. We are cutting-edge innovators, with the development of a globally unique handset, HiHi.
• We are a creative, aspirational team working together to supply telephone systems bespoke to each business with a service tailored to their needs.
• We encourage a positive, can-do spirit balanced with operational focus and competitive drive to be the best we can be.
• Our customers and those who work with us are our priority and we are ever aware of the importance that to succeed, our team need to feel motivated and happy.
• When seeking new team members, we look for open, honest, caring, and focused individuals who are keen to join a fast-paced business and contribute to its continued success.

4Com Technologies Limited is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment in the recruitment process and 4Com Technologies Limited will not discriminate unlawfully. Recruitment processes are conducted based on merit, abilities, and qualifications. Any requests for feedback should be made and will be responded to in writing.

INDOMR

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