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Summary
Reporting Line: Portfolio Demand Resource & Capacity Manager
Contract type: Permanent
Grade: 2A
Location: Wood Street, London
Closing Date: 30/11/2025
The Portfolio Demand & Systems Administrator is a member of the Transformation & Portfolio Office team and supports the effective delivery of the Transformation & Change Portfolio by providing analytical, reporting, and coordination support across project demand, resource and capacity management activities.
This role sits at the heart of a growing Transformation function, the role holder will enable management of portfolio demand, both from a project pipeline and resource capacity perspective, and provide high-quality insights and decision-making information to Transformation leadership. Additionally, supporting the maintenance, and day-to-day operation of the ServiceNow Strategic Portfolio Management (SPM) module.
They will support a culture of inclusion, continuous improvement, and high performance.
What we can do for youNow, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
• Proven track record in project demand and / or resource capacity management, ideally gained in a transformation or enterprise PMO environment.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Excellent MS Office skills, especially PowerPoint, Project and Excel, including proven ability to work with large data sets, manage pivot tables, create lookups etc.
• Proficiency in Management Information and Visualisation tools (e.g. Power BI, Tableau, Qlikview)
• Portfolio Management tools: ideally ServiceNow SPM or Planview, PPO, Clarity or similar.
• Strong understanding of delivery and change methodologies.
• Delivery and detail focussed. Excellent planning, control, and organisational skills.
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
