Principal Product Mgr, Payments, Shipping

Who are we?

Ready to build Amazon's next $100B business? We're not just entering shipping—we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box—it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities—reducing costs and accelerating deliveries across our entire ecosystem.

What will you do?

We're hiring a Principal Product Manager to transform our payments experiences and credit risk management for Amazon Shipping. This role requires deep financial product expertise, risk management acumen, and a passion for crafting innovative, customer-centric solutions that simultaneously enhance shipper satisfaction and fortify our financial health. You'll drive product strategy that powers intuitive payment and refund experiences while building sophisticated credit assessment frameworks that protect Amazon Shipping from bad debt exposure. Your work will create systems that balance payment flexibility with intelligent risk controls, enabling rapid business growth while maintaining financial discipline. You'll work at the intersection of customer experience, financial risk, and business strategy—transforming our payments function into a key differentiator that drives both shipper satisfaction and sustainable business growth supporting our 270% year-over-year expansion. You'll collaborate closely with senior leadership across finance, risk, operations, and engineering to define scalable payment solutions that anticipate shipper needs while protecting our financial foundation.

Who are you?

You have deep product management experience in payments, fintech, or credit risk products with a proven track record of balancing customer experience with financial risk management. As this position involves regular interaction with senior leadership (VP+), you're comfortable communicating complex financial and risk concepts at the executive level while also partnering effectively with engineering and cross-functional teams. The ideal candidate combines strong business acumen with customer obsession, and the ability to translate sophisticated risk requirements into clear product specifications and user experiences. You're a strong owner, think big, and have demonstrated success defining payment and credit products that drive quantifiable improvements in both customer satisfaction and financial performance in high-growth environments.

Key job responsibilities

Customer-Centric Payment Strategy

Define flexible, intuitive payment and refund experiences that drive shipper retention and satisfaction

Design payment strategy across Sales-Managed, Self-Service, and SPOT market segments

Specify payment flows that reduce friction while maintaining enterprise-grade security and compliance requirements

Create self-service capabilities that empower shippers to manage their payment preferences and history

Intelligent Credit Risk Strategy

Lead development of sophisticated credit assessment frameworks that determine optimal credit limits for each shipper

Define dynamic credit utilization policies that protect Amazon Shipping from customers accumulating unmanageable debt

Create real-time credit monitoring requirements that adjust limits based on payment behavior, business performance, and risk indicators

Develop automated credit decision frameworks that balance growth opportunity with write-off risk mitigation

Financial Health & Risk Mitigation

Define predictive models and business rules that identify potential payment issues before they impact cash flow or require debt write-offs

Design portfolio risk management requirements that provide real-time visibility into credit exposure across customer segments

Create automated risk mitigation policies that adjust credit terms and payment requirements based on evolving risk profiles

Develop collections and recovery workflows that minimize bad debt while preserving customer relationships

Business Strategy & Cross-Functional Leadership

Define scalable payment product requirements that streamline financial operations and support rapid business growth

Design integration strategies across billing, settlements, and financial reporting systems to minimize overdue payments

Create business intelligence requirements and analytics that enable data-driven decisions on credit and payment policies

Specify dispute resolution and refund management processes that reduce operational overhead while maintaining customer trust

Product Innovation & Growth

Drive both quick wins and transformative long-term product strategies that continuously improve payment experiences

Define scalable product requirements that support evolving business needs and global expansion

Partner with data science teams to define machine learning requirements for credit decisions and fraud prevention

Collaborate with engineering, finance, and operations teams to translate business requirements into integrated solutions that balance innovation with rigorous risk management

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• 8+ years of product management experience delivering enterprise-scale payment processing systems, credit risk products, or fintech products, including multi-year product strategy and roadmap ownership

• Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• 12+ years of product management experience building enterprise B2B payment solutions, with proven track record in global markets and previous product management experience at major fintech companies or financial institutions

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