Product Manager

Company Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

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Trust Payments has an exciting opportunity for a Product Manager - Onboarding & Platform to join their team.

Location: London, UK (Hybrid)

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

To enhance our Onboarding and Merchant Platform product experience - two foundational pillars of how businesses first interact with Trust. This role is ideal for someone who thrives at the intersection of product strategy, UX, and engineering, and who wants to deliver tools that make commerce effortless for our customers

What We Expect of You, Day To Day:

• Define the product vision and strategy for onboarding and merchant-facing tools, ensuring a best-in-class experience for businesses in diverse verticals and regions.
• Own and deliver the roadmap, balancing near-term improvements with long-term platform scalability and strategic initiatives.
• Collaborate with engineering and design to ship elegant, robust products with clear value propositions and measurable outcomes.
• Drive experimentation and iteration, using customer insights and data to validate assumptions and inform prioritisation.
• Advocate for the customer across the company, ensuring the merchant voice is heard from compliance decisions to backend infrastructure upgrades.
• Partner with our go-to-market team to align product launches with internal readiness, documentation, and customer support.
• Track product health metrics and continually assess opportunities to reduce onboarding time, drop-off, or merchant churn.
• Ruthlessly prioritise. You will need to focus your and the team's time on the tasks that will have the most significant impact.

Qualifications

• 3+ years of product management experience, ideally in a fintech, platform, or SaaS environment.
• Experience planning and building user-facing platforms or tools (e.g., onboarding flows, dashboards, developer portals).
• Good technical fluency; able to work closely with engineers on APIs, identity architecture, and platform integration points.
• A focus on customer experience and outcomes, both qualitative and data-driven.
• A structured thinker who can break down complex problems and balance trade-offs under ambiguity.
• Excellent communication and stakeholder management skills. You can clearly articulate your vision, strategy, and decisions to a wide range of audiences. You are able to use data to tell a story and influence stakeholders.
  Prior experience in payments, risk, or regulated environments is a strong plus.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture

• Diverse company culture and global working environment

• Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Next Steps:

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn't work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Automated Assessment Notice

Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.