Customer Experience Assistant

1 week ago

Newbridge EH NB, United Kingdom Annerin Productions Full time

Exhibit Information

Role Purpose

To ensure that every visit to Beyond Van Gogh and Beyond Monet at the Royal Highland Centre, Edinburgh is an enjoyable learning experience and provide an outgoing helpful approachable public face for Beyond van Gogh and Beyond Monet

Duties

  • Provide a professional and informed first point of contact when welcoming all visitors to Beyond Van Gogh & Beyond Monet
  • Be perceptive in identifying visitors' needs, particularly those of children, families and those with access needs.
  • Familiarise oneself with, and be prepared to provide visitors with information about, the Beyond Van Gogh & Beyond Monet exhibition.
  • Familiarise yourself with all ticket types and ensure guests are welcomed appropriately.
  • Scan entrance tickets as required and report any failed scans or other issues to the manager/supervisor.
  • Sell & monitor merchandise floor as required.
  • Stay vigilant at all times and ensure all Health and Safety protocols are being met.
  • Facilitate guest feedback to management to improve guest experience.
  • To attend meetings as required and effectively communicate information to all relevant personnel.
  • Promote and comply with legislation on equal opportunities and health and safety both in the delivery of services and the treatment of others.
  • Identify and undertake training and development as required to meet personal and business needs.
  • Undertake any other reasonable duties, commensurate with the level of the post to ensure the smooth running of Beyond Van Gogh & Beyond Monet

This job information cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties and responsibilities entailed. This information may be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes.

Skills

Essential

  • Ability to work within a team as on own initiative
  • Interpersonal skills
  • An active, open minded, friendly approach to dealing with customers
  • A flexible and adaptable approach to fulfilling the duties of the post
  • Enjoy meeting and interacting with people
  • A genuine commitment to the best standards of customer care and guest experience

Desirable

  • Familiarity with the Royal Highland Showground
  • A continuing interest and knowledge in the visual arts
  • Worked front of house in a gallery or at other large scale events
  • Experience of working in a retail environment
  • First Aid Training

Job Types: Full-time, Part-time

Pay: £15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

  • On-site parking

Work Location: In person

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