Billing & Collections Manager

Sheffield City Centre (office-based and hybrid)

Salary: £40,000 - £45,000
Join UniHomes as our Billing & Collections Manager and play a pivotal role in shaping how we manage high-volume B2C billing for thousands of student customers. If you thrive on solving complex challenges, driving process improvements, and making a measurable impact, this is your opportunity.

This isn't your typical credit control role. You'll manage complex B2C billing for shared utility contracts, lead process improvements, and make a real impact in a fast-growing tech business. Unlike traditional B2B credit control, this role involves managing high-volume B2C transactions, often across shared responsibility accounts. You'll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.

You will have a minimum of 3 years' experience in a similar role, ideally with a good understanding of B2C monthly subscription billing. You'll be highly organised, analytical, and detail-oriented, with exceptional communication skills and the ability to work well under pressure and to deadlines.

You will report to the Financial Controller and manage two direct reports (Credit Controller and Billing and Collections Assistant).

Key responsibilities:

• Take full ownership of the company billing and collections process, ensuring timely and accurate invoicing and resolution of billing and pricing queries.
• Monitor and improve debt collection performance, supporting the credit control function and driving reduction in aged debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and resolution of failed payments.
• Import sales transactions into Sage Intacct and ensure accurate allocation of cash receipts.
• Validate client referral commissions and manage pricing queries to maintain accuracy and transparency.
• Produce revenue and cost centre reports and other key financial reporting to support decision-making.
• Support the development of the revenue recognition process and maintain compliance with accounting standards.
• Collaborate with Finance, Operations, and Customer Service teams to resolve complex queries and improve processes.
• Drive forward billing automation and standardisation of processes, identifying opportunities for efficiency gains.
• Lead process improvement projects and support new system implementations to enhance scalability and performance.
• Ensure collections processes comply with consumer protection standards while maintaining a positive customer experience.
• Liaise with auditors and provide ad hoc reports as required to support audit and compliance activities.

Skills and experience:

• Minimum of 3 years' experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager.
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Knowledge of consumer credit regulations and compliance standards.
• Proven experience in process optimisation and implementing automation or system enhancements.
• Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
• Excellent written and verbal communication skills, with strong negotiation and conflict resolution abilities.
• Ability to manage sensitive customer interactions professionally while maintaining positive relationships.
• Experience managing and developing team members to achieve performance targets.
• Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
• Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
• High attention to detail and accuracy.
• Ability to work in a fast-paced, dynamic environment and manage competing priorities.

What success looks like:

• Reduction in aged debt and improvement in collection metrics.
• Increased billing accuracy and efficiency through process improvements.
• Successful delivery of automation projects and system enhancements.

About us:
At UniHomes, we're on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.

We're not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.

Since launching in 2015, we've experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification.

Our 140+ strong team is based in the heart of Sheffield City Centre, where we're driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.

If you're ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that's opening new doors to better experiences, brighter ideas, and stress-free living.

We are a team driven and united by our core values:

• Lead the Way
• In it Together
• Customers Matter
• Keep it Simple
• Rise Above Challenges
• Make it Happen

What do you get when you work here?
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.

Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.

At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.

Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.

We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you.

We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
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