Employee Benefit Coordinator

7 days ago

Croydon, Greater London, United Kingdom Pib Group Full time

PIB (Employee Benefits) consultants adopt an approach of supporting organisations across all areas of financial and non-financial rewards that meet the needs of a business and its employees. This includes healthcare, corporate pensions, risk, employee benefit communications and employee benefits technology

We are seeking an experienced Employee Benefit Coordinator, to work on a Hybrid basis, reporting into any of the following offices, Croydon, as an ideal, however will consider, Manchester, Birmingham, Glasgow, Bristol or Leicester

What you'll be doing

  • Deliver day-to-day support for allocated clients, including renewals administration and general servicing.
  • Support Consultants with scheme renewals and rate reviews across Group Life Assurance, Group Income Protection, Group Critical Illness, and/or Healthcare, following internal processes.
  • Build strong relationships with clients and providers through sound scheme knowledge and regular written and verbal communication.
  • Provide proactive support on ongoing client services and project-based work.
  • Assist advisers and the client-facing team with meeting and report preparation, obtaining/checking quotes and administering new business in line with compliance requirements.
  • Manage workflow to agreed internal SLAs and processes.
  • Handle ad hoc client queries, resolving or escalating as needed.
  • Produce work to a high standard of quality and accuracy.
  • Manage claims and medical underwriting where appropriate.
  • Maintain accurate client records across internal systems and databases in line with compliance requirements.
  • Support preparation of employer/employee communications
  • Contribute to internal best practice and continuous improvement.
  • Develop knowledge of wider employee benefits products and the market through training and, where agreed, qualifications.

What we're looking for

  • Background in Risk or Risk and Healthcare insurance within Employee Benefits.
  • Working knowledge of Group Risk products (GLA, GIP, GCI) and/or Healthcare schemes.
  • Strong organisational skills with experience managing workflows to SLAs.
  • Excellent communication skills and relationship-building with clients and providers.
  • High attention to detail and accuracy; confident with data and compliance-led processes.
  • Proficient in MS Office (Word,Excel)
  • Proactive, collaborative team player with a continuous improvement mindset.
  • Commitment to developing market knowledge; openness to training and relevant qualifications.

Why PIB Group?

PIB Group is one of the UK's fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don't have to tick every box to apply, if you bring fresh ideas and a drive to grow.

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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