Welfare Benefits and Debt Advice Supervisor

Contract Type: Permanent

Salary: Grade H SCP 29 £39,862 - SCP 31 £41,771

Hours Per Week: 36hours

Base Location: Tameside One, Ashton-under-Lyne

Assessment Date: To be arranged

The Role

Tameside Council has an exciting opportunity to join the Welfare Rights & Debt Advice Team and make a meaningful difference to people's lives, helping us to achieve our ambition of Starting Well, Living Well, and Ageing Well in Tameside.

We are looking for a Welfare Benefits and Debt Advice Supervisor with the knowledge and expertise to manage an experienced and dedicated team of Welfare Rights Officers and Debt Advisers.

You will be the operational lead for the service, managing a team of welfare benefits and debt advisers. You will be responsible for ensuring that high quality advice is being provided through supervision, file review and peer review processes as well as working within a quality mark framework. You will also oversee workflow into the service to ensure that residents are supported with timely, accurate advice and assistance.

About You

You will need to have relevant, demonstrable, recent experience in providing welfare benefits advice work at a specialist level including experience of representing clients at social security appeals. An excellent working knowledge of the benefits system, especially in the areas of sickness and disability, is also required along with first class communication skills.

You must have an ordered approach to casework with excellent inter-personal skills and the ability to work under pressure. You will need excellent organisational and supervisory skills and be able to demonstrate experience of providing advice to the public including vulnerable people. Additional skills in providing debt advice would be welcome but are not essential.

About Us

Come shape the future of Tameside with us

Message from Julian Jackson, Director of Place at Tameside Council.

"Since joining Team Tameside in September 2022, I've been proud to work alongside a hardworking and passionate team that's making a real difference to our borough.

"Our Place Directorate is at the heart of shaping Tamesidecovering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it's keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

''We've already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Garden Village also set to create new homes, jobs and commercial spaces. But it's not just about developments day to day it's about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and assets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that's driving real change, improving local services, and shaping the future of Tameside, we'd love to have you on board.

Come and be part of something great. Let's build the future of Tameside together''

This position is subject to Basic Disclosure Procedures.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel.

For more information or for an informal discussion please contact Janine Yates on