Information and Advice Officer

Job Introduction

From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £38,220 to £46,142 (pro rata for part time colleagues) from 1 December 2025.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure ]

Adult Social Care - Information and Advice officer - Fixed term for 12 months

Looking for a new challenge?

We are seeking a dedicated and enthusiastic individual to join our Quality Assurance team as an Information and Advice Officer . This role supports the service to meet the statutory duty placed on local authorities to establish and maintain a service for providing information and advice.

About the Role:

As our Information and Advice Officer, you will:

• Manage, review, and develop BCP's Adult Social Care Information & Advice offer (online and printed), ensuring compliance with the Care Act 2014 and the needs of our residents.
• Use co-production principles to involve stakeholders—including service users, carers, and partner organisations—in developing high-quality information and advice.
• Build and maintain links with NHS and local Voluntary, Community, and Social Enterprise (VCSE) groups to foster partnership working and share relevant information with residents.
• Ensure information is accessible in multiple formats, supporting people with different communication needs in line with the Accessible Information Standard (AIS).

The ideal candidate will have strong written and verbal communication skills, highly accurate with an eye for detail, and confident in working with a wide variety of stakeholders. If you have these skills and are interested in working in Adult Social Care, we would love to hear from you.

Want to find out more?

For an informal discussion about the role, please contact Debby Duffy, Quality Assurance Team Manager on or

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we're not just building a workforce— we're transforming how we recognise and reward our people.

From 1 December 2025, we're proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace.

Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it's flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we're excited to welcome new colleagues into a Council that's evolving to meet the needs of both our workforce and our communities.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at (Employee benefits | Working for BCP link to careers page)

Be the difference - Join an organisation that values you

More About us | Working for BCP

DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.